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CLINICAL/ CLERICAL ASSOCIATE

Company: Covenant HealthCare
Location: Saginaw
Posted on: June 14, 2019

Job Description:

Description



COVENANT HEALTHCARE

US:MI:SAGINAW

DAY SHIFT

FULL TIME BENEFITED



Summary:
The Physician Office Clerical/Clinical MA demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant and the commitment to Keeping Our Promise of Caring. This individual is responsible for appropriately scheduling patient appointments and adequately verifying/updating and entering patient demographic and insurance information in a manner that minimizes errors/rework and maximizes revenue for services provided. Individual is responsible for clinical assistance to physicians. Observes strict patient confidentiality and adheres to policies and procedures.



Responsibilities:
Schedules office appointments, referrals/ authorizations and outpatient diagnostic testing for patients
Assures proper filing of test results, hospital information and other pertinent information in patient chart
Obtains/verifies/updates patient demographic information and obtains/verifies insurance eligibility and benefits, entering necessary updates to system for billing purposes
Processes/tracks medical release of information requests consistent with HIPAA and other requirements
Distributes charts to providers in a manner that minimizes patient wait times
May determine, enter and collect for patient out-of-pocket costs, including prior outstanding balances, at time of visit
Balances daily cash and prepares/delivers bank deposit
Answers the telephone and provides appropriate information and/or directs calls to appropriate provider/staff member
Manages multiple phone lines
Continually identifies and/or recommends ways in which front desk and/or departmental tasks/process may be streamlined to gain efficiency
Participates in staff meetings, in-service programs and continuing education activities as necessary
Meets competency requirement expectations
Under the guidance of the Practice Manager, assists in maintaining all CLIA, OSHA, HFAP and Corporate Compliance regulations
Initial patient assessment, takes vitals, patient history, assist with office procedures
Responsible for prescription refills and triaging patient calls and responding as appropriate
Contributes to physician practice success targets for customer/patient satisfaction and net operating margin
Orders supplies within budgetary constraints
Greets and services patients and visitors in a courteous, professional manner
Ensures that customer needs are addressed and expectations are met and/or exceeded
Performs other duties as assigned



Other information:
EDUCATION/EXPERIENCE
High school diploma (or equivalent) required
Post-high school education/training in medical insurance billing and/or medical terminology preferred
BCLS certification preferred
Minimum of two years recent (within 5 years) physician office experience in a front desk capacity responsible for insurance and demographic verification/update and determination/collection of patient out-of-pocket costs (copays/deductibles/non-covered services) for all major insurance carriers
Computer-based office practice management experience required

KNOWLEDGE/SKILLS/ABILITIES
Demonstrates excellent customer service skills
Excellent oral communication and interpersonal skills
Knowledge of coordination of benefits and how to properly determine primary status, as well as the ability to verify/interpret insurance benefits
Knowledge of proper release of information standards
Knowledge of proper cash receipts handling procedures
Ability to type 40 words per minute
Ability to remain calm and courteous in stressful/difficult situations
Ability to maintain confidential information
Demonstrated knowledge of and ability to practically apply medical terminology





NOTICE REGARDING LATEX SENSITIVITY IN APPLICANTS FOR EMPLOYMENT.



IT HAS BEEN DETERMINED THAT COVENANT HEALTHCARE CANNOT PROVIDE A LATEX SAFE OR LATEX FREE WORK ENVIRONMENT AT ANY OF ITS FACILITIES. UNFORTUNATELY, THAT MEANS THAT ANY INDIVIDUAL, INCLUDING AN APPLICANT OR AN EMPLOYEE, IS LIKELY TO BE EXPOSED TO LATEX WHILE ON COVENANT S PREMISES. THEREFORE, LATEX TOLERANCE IS CONSIDERED TO BE AN ESSENTIAL FUNCTION FOR ANY POSITION WITH COVENANT..

Covenant HealthCare is an equal opportunity employer.

Keywords: Covenant HealthCare, Saginaw , CLINICAL/ CLERICAL ASSOCIATE, Administration, Clerical , Saginaw, Michigan

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