Sales & Service/Account Manager

Company: Adecco
Location: Midland
Posted on: January 16, 2026

Job Description:

Job Description Job Description Customer Success Representative Position Overview The Customer Success Representative plays a critical role in supporting Account Managers by entering orders, handling customer requests, and providing timely, professional support. This position is pivotal in ensuring customer satisfaction, strengthening long-term relationships, and supporting sales and operational success. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced, performance-driven environment. Responsibilities Respond to customer inquiries, provide accurate quotes, and process orders efficiently Manage the full order lifecycle, from order creation through delivery documentation, while maintaining organized records Collaborate closely with outside sales teams to provide essential support and information Review open customer order reports and take action on outstanding items, including those at risk of missing promised delivery dates Develop a strong understanding of company products and value propositions Provide administrative support to the sales team Utilize CRM software to track leads, sales activities, and customer interactions Coordinate with field services and operations teams to meet customer requirements Contribute to the development and continuous improvement of customer success processes and tools Track invoice submission, approval, and payment status; assist with signature collection as needed Maintain strong relationships with customers and field personnel, including occasional face-to-face interaction Partner with the Sales Team and Sales Manager to develop creative sales strategies and achieve quarterly targets Perform other duties as assigned by direct supervisor Qualifications 1–3 years of experience in oilfield supply, customer service, or sales support required Excellent verbal and written communication skills Proficiency in Microsoft Office and CRM software Strong customer service, sales support, organizational, and communication skills Professional, flexible attitude with the ability to adapt to change Strong interpersonal skills to interact effectively with internal and external customers Experience working in a performance-driven culture preferred Highly organized with strong attention to detail and the ability to prioritize and multitask Ability to think critically and resolve order-related issues Experience with Oracle (NetSuite) is a plus Positive, assertive, service-oriented, and self-motivated with the ability to take direction Ability to work independently with general supervision Valid driver’s license required Schedule & Compensation Schedule: Monday – Friday, 8:00 AM – 5:00 PM On-Call: As business needs require (remote) Compensation: $65,000 – $70,000 annually, plus bonus opportunities Physical Demands & Work Environment Physical Demands: This role is primarily sedentary; however, moderate physical activity may occasionally be required, including standing, walking, reaching, carrying, pulling, or lifting objects up to 50 pounds. Specific vision abilities required include close and distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus. Employees must also be able to effectively communicate verbally and listen. Work Environment: This position operates in a professional office, field, or shop environment. The noise level is moderate, and the workspace is well-lit. The role routinely uses standard office equipment such as computers, phones, printers, photocopiers, and filing system Pay Details: $65,000.00 to $70,000.00 per year Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en -us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Keywords: Adecco, Saginaw , Sales & Service/Account Manager, Customer Service & Call Center , Midland, Michigan