Vice President, Loan Processing

Company: Perry Johnson Mortgage Company
Location: Troy
Posted on: April 1, 2026

Job Description:

Perry Johnson Mortgage is going places, and this is your chance to get in on the ground floor. Our award-winning leadership team is known for creating a culture where you are valued and appreciated. At PJMC, you'll find the best of the best in loan officers, support teams, and leadership. Our team helps homebuyers achieve the American dream quickly and seamlessly using our wide array of loan options powered by state-of-the-art technology. Thanks to our people-first philosophy and empowering culture, you'll be an essential part of building a different kind of mortgage company. We are seeking an experienced Vice President, Loan Processing with a strong track record of success. Position Summary Reporting to the President, the VP, Loan Processing performs a wide range of duties related to the management of the department responsible for processing residential mortgage loans. Responsible for not only ensuring that the productivity levels are met, but also ensures compliance and other quality KPIs meet all defined standards. Set and manage to departmental goals to achieve budget and plan requirements. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. Responsibilities Work with leadership to determine staffing needs and allocate work based on overall sales volume and pipeline. Manage processing team goals that feed both departmental and organizational goals. Utilize team incentives and contests to motivate a group of mortgage professionals to meet these goals. Retrieve, review, create, distribute and discuss reports related to the processing department with staff. Determine success rate of meeting certain benchmarks Monitor compliance issues, including that all department members attend required meetings and that staff is in compliance with state and federal regulations. Monitor team quality accuracy and efficiency through coaching and mentoring efforts. Focus on production and pull-through through the utilization of quality control and review loan files to ensure adherence to internal and external regulatory requirements. Ensure department is providing a high level of customer service to internal and external customers. Maintain and distribute company and agency guidelines. Distribute changes to appropriate staff. Manage vendor relationships with appraisers and title companies and work to resolve escalated issues as needed. Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments. Minimum Qualifications Bachelor’s degree or equivalent commensurate experience required Minimum 5 years of residential mortgage loan processing and management experience Detailed knowledge of processing, underwriting and closing procedures. Strong written and verbal communication, planning, and organizational skills. Demonstrated teamwork and customer service skills. Strong PC skills (MS Office) required, must have experience with mortgage origination systems, platforms tools and technology. Successful history of leading, developing, and mentoring staff. Ability to motivate team, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.

Keywords: Perry Johnson Mortgage Company, Saginaw , Vice President, Loan Processing, Customer Service & Call Center , Troy, Michigan