Operations Manager
Company: Caravan Facilities Management
Location: Saginaw
Posted on: June 16, 2022
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Job Description:
Job DescriptionJob Title: Operations ManagerDepartment:
Operations Reports To: General ManagerFLSA Status:
Non-ExemptSummary This position is responsible for Caravan
Facilities Management's operating strategy and account development
at the client location, knows the client's operating profile,
current and potential service requirements, and alternatives for
creative service applications, labor utilization and application of
new technologies. Determines the resource levels required by the
site and secures client authorization for adjustments to the
services, staffing, equipment and material contracts. The
Operations Manager maintains close communication with key senior
managers at the plant, as well as Caravan Facility's Management
direct reporting lines.Essential Duties and Responsibilities
include the following. Other duties may be assigned.· Learn
customer's safety requirements and ensure that all Caravan
Facilities Management staff and subcontractors are trained in and
fully comply with customer's and Caravan Facilities Management
safety policies and procedures.· Review all safety incident reports
and corrective actions to prevent future recurrence. During site
visit, observe safety practices and conduct monthly safety briefing
for all site managers & supervisors.· Compile the Site Operating
Plan (tasks, frequencies, staffing, methods, material & equipment)
to comply with the contract, satisfy customer expectations and
ensure worker safety.· Identify opportunities for improved
processes and technologies, customer coordination, material
delivery and use, staffing efficiencies and cost reduction.·
Identify operations and maintenance practices to improve efficiency
and performance and reduce costs.· Adjust operations to respond to
customer concerns and suggestions.· During the sales and
mobilization phase, evaluate resource and staffing requirements and
provide input to sales for pricing structure.· Provide site manager
with hiring guidelines, participate in employment interviews and
approve site manager's recommendations.· Review site manager's
compliance with new employee processing for human resources,
payroll, initial safety and operational training.· Review site
manager's training schedules.· Review all disciplinary actions by
the site manager and confirm proper documentation before
terminating any employee.· Similarly, oversee service and material
procurement, subcontracts and contract administration and payment.·
Ensure that all corporate procedures for purchasing, customer
invoicing and collection, contractor invoice approval and
processing are met.· Confirm site's plan for material, tools and
equipment specifications, inventory levels, training and delivery
programs.· Review flat rate billing programs and coordinate invoice
approval and billing procedures to expedite timely payment by
customer for material items.· Drive suppliers to promote new
technologies to improve performance and reduce costs.· Identify
client's senior managers and encourage feedback on performance.·
Resolve any major complaint or problem immediately and ensure root
cause corrections are implemented.· Identify new business
opportunities for projects, contract staffing, and new services.·
Advise sales of general background on customer operations, plans,
and personnel.· Notify sales of opportunities for new
programs/services, introduce appropriate contacts and support
proposal and closing process as requested by sales.· Develop
proposal (short form) for project work and review with sales before
submitting. Secure acceptance by client.CompetenciesTo perform the
job successfully, an individual should demonstrate the following
competencies:· Analytical - Synthesizes complex or diverse
information; Collects and researches data; Uses intuition and
experience to complement data; Designs work flows and procedures.·
Design - Generates creative solutions; Translates concepts and
information into images; Uses feedback to modify designs; Applies
design principles; Demonstrates attention to detail.· Problem
Solving - Identifies and resolves problems in a timely manner;
Gathers and analyzes information skillfully; Develops alternative
solutions; Works well in group problem solving situations; Uses
reason even when dealing with emotional topics.· Project Management
- Develops project plans; Coordinates projects; Communicates
changes and progress; Completes projects on time and budget;
Manages project team activities.· Customer Service - Manages
difficult or emotional customer situations; Responds promptly to
customer needs; Solicits customer feedback to improve service;
Responds to requests for service and assistance; Meets
commitments.· Oral Communication - Speaks clearly and persuasively
in positive or negative situations; Listens and gets clarification;
Responds well to questions; Demonstrates group presentation skills;
Participates in meetings.· Written Communication - Writes clearly
and informatively; Edits work for spelling and grammar; Varies
writing style to meet needs; Presents numerical data effectively;
Able to read and interpret written information.· Teamwork -
Balances team and individual responsibilities; Exhibits objectivity
and openness to others' views; Gives and welcomes feedback;
Contributes to building a positive team spirit; Puts success of
team above own interests; Able to build morale and group
commitments to goals and objectives; Supports everyone's efforts to
succeed.· Visionary Leadership - Displays passion and optimism;
Inspires respect and trust; Mobilizes others to fulfill the vision;
Provides vision and inspiration to peers and subordinates.· Change
Management - Develops workable implementation plans; Communicates
changes effectively; Builds commitment and overcomes resistance;
Prepares and supports those affected by change; Monitors transition
and evaluates results.· Delegation - Delegates work assignments;
Matches the responsibility to the person; Gives authority to
workindependently; Sets expectations and monitors delegated
activities; Provides recognition for results.· Leadership -
Exhibits confidence in self and others; Inspires and motivates
others to perform well; Effectively influences actions and opinions
of others; Accepts feedback from others; Gives appropriate
recognition to others.· Managing People - Includes staff in
planning, decision-making, facilitating and process improvement;
Takes responsibility for subordinates' activities; Makes self
available to staff; Provides regular performance feedback; Develops
subordinates' skills and encourages growth; Solicits and applies
customer feedback (internal and external); Fosters quality focus in
others; Improves processes, products and services.; Continually
works to improve supervisory skills.· Quality Management - Looks
for ways to improve and promote quality; Demonstrates accuracy and
thoroughness.· Business Acumen - Understands business implications
of decisions; Displays orientation to profitability; Demonstrates
knowledge of market and competition; Aligns work with strategic
goals.· Cost Consciousness - Works within approved budget; Develops
and implements cost saving measures; Contributes to profits and
revenue; Conserves organizational resources.· Diversity -
Demonstrates knowledge of EEO policy; Shows respect and sensitivity
for cultural differences; Educates others on the value of
diversity; Promotes a harassment-free environment; Builds a diverse
workforce.· Ethics - Treats people with respect; Keeps commitments;
Inspires the trust of others; Works with integrity and ethically;
Upholds organizational values.· Organizational Support - Follows
policies and procedures; Completes administrative tasks correctly
and on time; Supports organization's goals and values; Benefits
organization through outside activities; Supports affirmative
action and respects diversity.· Strategic Thinking - Develops
strategies to achieve organizational goals; Understands
organization's strengths & weaknesses; Analyzes market and
competition; Identifies external threats and opportunities; Adapts
strategy to changing conditions.· Planning/Organizing - Prioritizes
and plans work activities; Uses time efficiently; Plans for
additional resources; Sets goals and objectives; Organizes or
schedules other people and their tasks; Develops realistic action
plans.· Professionalism - Approaches others in a tactful manner;
Reacts well under pressure; Treats others with respect and
consideration regardless of their status or position; Accepts
responsibility for own actions; Follows through on commitments.·
Quality - Demonstrates accuracy and thoroughness; Looks for ways to
improve and promote quality; Applies feedback to improve
performance; Monitors own work to ensure quality.· Safety and
Security - Observes safety and security procedures; Determines
appropriate action beyond guidelines; Reports potentially unsafe
conditions; Uses equipment and materials properly.· Adaptability -
Adapts to changes in the work environment; Manages competing
demands; Changes approach or method to best fit the situation; Able
to deal with frequent change, delays, or unexpected events.·
Attendance/Punctuality - Is consistently at work and on time;
Ensures work responsibilities are coveredwhen absent; Arrives at
meetings and appointments on time.· Dependability - Follows
instructions, responds to management direction; Takes
responsibility for own actions; Keeps commitments; Commits to long
hours of work when necessary to reach goals; Completes tasks on
time or notifies appropriate person with an alternate plan.Work
Environment The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.While performing the duties of this Job, the
employee is occasionally exposed to wet and/or humid conditions;
moving mechanical parts; high, precarious places; fumes or airborne
particles; toxic or caustic chemicals; outside weather conditions;
extreme cold and extreme heat. The noise level in the work
environment is usually loud.Physical Demands The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.While
performing the duties of this Job, the employee is regularly
required to stand; walk; sit; use hands to finger, handle, or feel;
reach with hands and arms and talk or hear. The employee is
occasionally required to climb or balance and stoop, kneel, crouch,
or crawl. The employee must occasionally lift and/or move up to 50
pounds.Qualifications To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university; or
one to two years related experience and/or training; or equivalent
combination of education and experience.Language Skills Ability to
read, analyze, and interpret general business periodicals,
professional journals, technical procedures, or governmental
regulations. Ability to write reports, business correspondence, and
procedure manuals. Ability to effectively present information and
respond to questions from groups of managers, clients, customers,
and the general public.Reasoning AbilityAbility to solve practical
problems and deal with a variety of concrete variables in
situations where only limited standardization exists. Ability to
interpret a variety of instructions furnished in written, oral,
diagram, or schedule form.Computer SkillsTo perform this job
successfully, an individual should have knowledge of Contact
Management systems; Internet software; Inventory software;
Manufacturing software; Order processing systems; Payroll systems;
Project Management software; Spreadsheet software and Word
Processing software.Other QualificationsRegional travel
required.
Keywords: Caravan Facilities Management, Saginaw , Operations Manager, Executive , Saginaw, Michigan
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