Operations Manager

Company: Caravan Facilities Management
Location: Saginaw
Posted on: June 16, 2022

Job Description:

Job DescriptionJob Title: Operations ManagerDepartment: Operations Reports To: General ManagerFLSA Status: Non-ExemptSummary This position is responsible for Caravan Facilities Management's operating strategy and account development at the client location, knows the client's operating profile, current and potential service requirements, and alternatives for creative service applications, labor utilization and application of new technologies. Determines the resource levels required by the site and secures client authorization for adjustments to the services, staffing, equipment and material contracts. The Operations Manager maintains close communication with key senior managers at the plant, as well as Caravan Facility's Management direct reporting lines.Essential Duties and Responsibilities include the following. Other duties may be assigned.· Learn customer's safety requirements and ensure that all Caravan Facilities Management staff and subcontractors are trained in and fully comply with customer's and Caravan Facilities Management safety policies and procedures.· Review all safety incident reports and corrective actions to prevent future recurrence. During site visit, observe safety practices and conduct monthly safety briefing for all site managers & supervisors.· Compile the Site Operating Plan (tasks, frequencies, staffing, methods, material & equipment) to comply with the contract, satisfy customer expectations and ensure worker safety.· Identify opportunities for improved processes and technologies, customer coordination, material delivery and use, staffing efficiencies and cost reduction.· Identify operations and maintenance practices to improve efficiency and performance and reduce costs.· Adjust operations to respond to customer concerns and suggestions.· During the sales and mobilization phase, evaluate resource and staffing requirements and provide input to sales for pricing structure.· Provide site manager with hiring guidelines, participate in employment interviews and approve site manager's recommendations.· Review site manager's compliance with new employee processing for human resources, payroll, initial safety and operational training.· Review site manager's training schedules.· Review all disciplinary actions by the site manager and confirm proper documentation before terminating any employee.· Similarly, oversee service and material procurement, subcontracts and contract administration and payment.· Ensure that all corporate procedures for purchasing, customer invoicing and collection, contractor invoice approval and processing are met.· Confirm site's plan for material, tools and equipment specifications, inventory levels, training and delivery programs.· Review flat rate billing programs and coordinate invoice approval and billing procedures to expedite timely payment by customer for material items.· Drive suppliers to promote new technologies to improve performance and reduce costs.· Identify client's senior managers and encourage feedback on performance.· Resolve any major complaint or problem immediately and ensure root cause corrections are implemented.· Identify new business opportunities for projects, contract staffing, and new services.· Advise sales of general background on customer operations, plans, and personnel.· Notify sales of opportunities for new programs/services, introduce appropriate contacts and support proposal and closing process as requested by sales.· Develop proposal (short form) for project work and review with sales before submitting. Secure acceptance by client.CompetenciesTo perform the job successfully, an individual should demonstrate the following competencies:· Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.· Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.· Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.· Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.· Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.· Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.· Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.· Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.· Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.· Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to workindependently; Sets expectations and monitors delegated activities; Provides recognition for results.· Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.· Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.· Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.· Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.· Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.· Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.· Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.· Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.· Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.· Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.· Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.· Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.· Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.· Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.· Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are coveredwhen absent; Arrives at meetings and appointments on time.· Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold and extreme heat. The noise level in the work environment is usually loud.Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Reasoning AbilityAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Computer SkillsTo perform this job successfully, an individual should have knowledge of Contact Management systems; Internet software; Inventory software; Manufacturing software; Order processing systems; Payroll systems; Project Management software; Spreadsheet software and Word Processing software.Other QualificationsRegional travel required.

Keywords: Caravan Facilities Management, Saginaw , Operations Manager, Executive , Saginaw, Michigan