Therapy Scheduling Coordinator

Company: Mary Free Bed Rehabilitation Hospital
Location: Saginaw
Posted on: January 15, 2022

Job Description:

Mary Free Bed Rehabilitation @ Covenant HealthCareJob Title: Inpatient Scheduling Coordinator
Department/Program: Covenant Therapy We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.
Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care. Mary Free Bed stands apart from other organizations by the unique combination of:

• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
• Trust in Each Other. Each employee knows that his/her co-workers can be trusted to make the right decision for our family, patients, staff and community.
• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.Mission StatementRestoring hope and freedom through rehabilitation.Covenant HealthCare: Extraordinary Care for Every GenerationSummary:Responsible for scheduling clinical evaluations and treatment. Along with, providing occupational/physical therapy services as assigned by, and under the supervision of, an occupational therapist or physical therapist. Keeps treatment skills updated through continuing education, evidence-based research, and program development. Perform job responsibilities in accordance with the program's strategic objectives and goals to carry out organizational strategic objectives.
  • Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
    • Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
      • Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
        • Trust in Each Other. Each employee knows that his/her co-workers can be trusted to make the right decision for our family, patients, staff and community.
          • A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.
            Essential Job Responsibilities
            • Completes scheduling process, associated documentation and communications, and maintains patient/therapist schedules for evaluation and/or treatment. Assigns primary therapy/therapist schedule for continuity of care. Ensures weekend schedule coverage for any therapist with weekend schedule assigned and weekend therapy staff. Analyze week prior and after for therapists.
              • Enters Schedule for interdisciplinary team and other scheduled appointments into the patient schedule. Handles outside appointment accommodation for compliance.
                • Assists members of the interdisciplinary team in resolving scheduling conflicts and adjusting for staff absences, and monitor call ins. Handles coverage for weekly team meetings, PTO, needs and schedule adjustments.
                  • Determines if patient will need scheduled therapy over the weekend by monitoring reports, admissions and discharge dates. Compliance review/reduce at appropriate. Weekend compliance assumptions for PT needs. Weekday scheduling and communication with therapy team
                    • Manages requests and communications to execute schedules for patients, therapist, interdisciplinary team members, and other resources.
                      • Ensures patients and receiving the minimum required amount of therapy per insurance guidelines.
                        • Prioritize therapy per patient needs and treatment plan with teams
                          • Call offs if needed F/S based on compliance and number of therapy minutes needed on individual patient and admission date basis.
                            • Weekdays: Recurring appointments, track end dates at discharge/transition, ensure patient care follows appropriate treatment plan appointments, daily finessing of schedule.
                              • Maintain holiday scheduling/coverage recurring to meet compliance guidelines
                                • Provides patient care on a daily bases per clinic need
                                  • Staff will provide patient care, treatment, and services within the scope of their license, certification or registration and as required by law and regulation.
                                    • Provides patient care. (Q)
                                      • Assists therapist in treatment planning and conducting evaluation procedures.
                                        • Assists the therapist in treating patients utilizing modalities, therapeutic exercise, assistive devices, and functional activities.
                                          • Provides verbal and/or written feedback to primary therapist regarding all significant observations or changes in the patient's condition, reaction, and response to treatment.
                                            • Aids the therapist in estimating equipment and supply needs and may participate in the acquisition and inventory of these items.
                                              • Provides coverage of patients in the absence of other staff.
                                                • Maintains proper therapy documentation according to established time standards. (Q)
                                                  • Communicates with other appropriate people to integrate therapy treatment as necessary, or as directed. (Q, S)
                                                    • Participates in educational program for patients, patient's families, and health care workers regarding treatment procedures, functional activities, and home programs.
                                                      • Participates in patient care conferences as requested.
                                                        • Participates in various meetings and in-services as assigned. (Q,P)
                                                          • Functions as a patient advocate and maintains patient confidentiality. (S)
                                                            • Follows all hospital policy and procedures including but not limited to patient confidentiality and infection control. (Q, S)
                                                              • Serves as a resource person in area of expertise. (Q, S, G)
                                                                Other Job Responsibilities
                                                                • Supports patient/therapist scheduling functions.
                                                                  • Supports department/program operations as assigned.Customer Service Responsibilities:Demonstrates excellent customer service behaviors consistent with organizational and departmental standards. Consistently promotes teamwork and direct communication with co-workers. Deals discretely and sensitively with confidential information.Responsibilities in Quality Improvement:Contributes by identifying problems and seeking solutions. Promotes patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.
                                                                    Diversity and InclusionMary Free Bed values diversity and inclusion among patients, families and staff. We strive to hire people who reflect the communities we serve. Our employees will serve all patients, families and each other with dignity and respect.Essential Job Qualifications (Knowledge, Education, and Training Requirements)
                                                                    • Associates degree or equivalent experience
                                                                      • Computer proficiency with high accuracy level of data entry including excel, scheduling software, email, outlook, text message
                                                                        • Excellent telephone and customer service skills
                                                                          • Excellent problem solving/critical thinking skills
                                                                            • Excellent organizational skills
                                                                              • Experience in multiple information platforms to incorporate multiple resources to develop schedule. Excel to software to tableau - on call and PTO calendar
                                                                                • Knowledge of insurance authorization/reimbursement guidelines for rehabilitationEssential Job Qualifications (Knowledge, Education, and Training Requirements):
                                                                                  • Graduate of an accredited Therapy Assistant program.
                                                                                    • Certification by the National Board for Certification in Occupational Therapy or the American Physical Therapy Association.
                                                                                      • Licensure or Certification with the State of Michigan.
                                                                                        • The physical ability to lift, position, and transport patients with physical impairments.
                                                                                          • Possesses and maintains CPR certification to meet department/program protocol.
                                                                                            • Physical Demands
                                                                                              • The physical ability to lift, position, and transport patients.
                                                                                                • The ability to frequently sit, stand, walk, bend, kneel, twist, crawl, grasp, reach, and occasionally climb.
                                                                                                  • The ability to hear, speak, write, and see (correctable vision).
                                                                                                    • The ability to frequently lift up to 75 pounds, and occasionally lift in excess of 75 pounds.
                                                                                                      • The ability to occasionally push, pull, or carry weight anywhere from 1 to 100+ pounds while assisting patients and moving equipment.
                                                                                                        • The ability to exert up to 20-50 pounds of force occasionally, 10-20 pounds of force frequently, and exert up to 10 pounds of force constantly.Other Preferred Job Qualifications
                                                                                                          • Knowledge of clinical rehabilitation.
                                                                                                          • Knowledge of medical terminology.
                                                                                                          • Clinical exposure preferred
                                                                                                            Reporting Relationship: Director of Inpatient RehabilitationThe above statements are intended to describe the general nature and level of work being performed by employees in this classification. If you require a reasonable accommodation to perform the essential functions of this position, you must request accommodation in writing, within 182 days after you know or should know of the need for accommodation.

Keywords: Mary Free Bed Rehabilitation Hospital, Saginaw , Therapy Scheduling Coordinator, Healthcare , Saginaw, Michigan