Manager Patient Services Med Surg Telemetry Full Time Days
Company: DMC Sinai-Grace Hospital
Location: Detroit
Posted on: February 1, 2026
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Job Description:
Job Description DMC Sinai-Grace Hospital is DMC's largest
hospital, offering a comprehensive heart center, cancer care,
gerontology, emergency medicine, obstetrics/gynecology and cosmetic
services. Sinai-Grace's joint replacement program features a
revolutionary minimally invasive knee and hip replacement surgery
that attracts patients from all over the country. Sinai-Grace
operates more than 21 outpatient care sites and ambulatory surgery
centers throughout Wayne and Oakland Counties and is one of 10
hospitals in the nation to be awarded a Robert Wood Johnson
Foundation grant to help set the standards of cardiac care for
hospitals and physicians throughout the nation. Job Summary
Reporting to Nursing leadership for the hospital site, as assigned,
and with/through subordinate personnel, assumes management
responsibility for a single major (or multiple smaller) function,
service or process that provides business support to Nursing
operations. The position may also be used for managers responsible
24/7 for multiple (2 or more) similar/smaller Nursing units in the
department of Nursing who may report to a Director, Administrative
Director or Executive Director at the site. The position is medium
in scope or impact with less than 50 FTE direct/indirect-reports on
multiple Nursing units; or with responsibility for a single major
Nursing operational support function; or with multiple Nursing
operational support responsibilities that diversify the role and
expand the impact on the organization at the site level.
Direct-reports may include Clinical Managers and/or high-level
professional/administrative exempt and Nursing supervisory
personnel. The Manager Patient Services positions with patient care
accountability, plan, implement and evaluate processes related to
performance improvement, staffing effectiveness, fiscal management,
staff competence and customer service outcomes within designated
units/services and in collaboration with senior leadership and
subordinate staff. Ensure that regulatory requirements/standards
are communicated, implemented and monitored. Collaborate with other
members of the healthcare team to plan, implement & evaluate
activities related to department, hospital and DMC objectives.
Model customer service excellence. The Manager Patient Services
positions with responsibility for providing business support to
Nursing operations, identify the need for departmental policy
development and/or revision and define policy in collaboration with
higher-level management input and department goals/objectives.
Oversee the development and/or revision of departmental
procedures/protocols; secure approvals, as necessary. Develop,
monitor and revise processes. May provide input into the
development and revision of departmental organizational design
and/or monitor the quality and quantity of overall workflow.
Initiate or recommend personnel actions such as hires, fires and
disciplines for area(s) assigned. Complete performance appraisals.
Develop and assess performance of daily, monthly and/or yearly
goals and measures for assigned area(s). As requested, assist in
long-range goal development for the department and assessment of
goal attainment. Assist in developing and monitoring budget for
designated single or multiple, closely-related fields, areas or
processes. Model customer service excellence. COMPLIANCE STATEMENT
Supports the standards set forth in the DMC's Code of Conduct by
creating an atmosphere of commitment to legal and ethical
standards, and as directed, implementing external and internal
audit recommendations. Monitors activities to ensure compliance
with applicable laws, regulations JCAHO requirements, and DMC
policies and procedures. 1. Bachelors in Nursing (BSN) required.
Master's degree preferred. If Masters prepared, either bachelors or
masters must be in Nursing. 2. Licensed to practice as a Registered
Nurse (RN) in the state of Michigan. 3. Three years of progressive
Nursing experience. Job: Nursing Primary Location: Detroit,
Michigan Facility: DMC Sinai-Grace Hospital Job Type: Full Time
Shift Type: Day
Keywords: DMC Sinai-Grace Hospital, Saginaw , Manager Patient Services Med Surg Telemetry Full Time Days, Healthcare , Detroit, Michigan
