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Part-Time Customer Service Representative (Teller)

Company: The State Bank
Location: Saginaw
Posted on: January 15, 2020

Job Description:

Job Description Job Title: Customer Service Representative Department: Retail Banking Reports To: Assistant Community Office Manager Grade Level: 4 SUMMARY The primary responsibility of a Customer Service Representative is to complete all customer transactions in a fast, accurate and courteous manner, including cross selling and referring business to other areas of the bank as applicable, with an emphasis on quality Customer Service. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Performs various financial transactions for customers within established guidelines for quality and accuracy. Cross-sells other products and services whenever possible and refers business to other areas of the Bank. Acts as a supervisor on Saturday's (some CSR's may be given this duty). Provides safe deposit box entry Orders supplies (some CSR's may be given this duty). Completes sales and referral as directed by the Personal Performance Plan Follow Teller Cash Control as directed by Balancing Cash Procedures. Participates in the sales team culture within the community office, including achieving individual sales goals. Some CSRs may be given backup responsibility for the Vault. Is supportive and participates in Welcome Home program. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. A basic understanding of a computer and its applications. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. REGULATION TRAINING REQUIREMENTS The Bank Secrecy Act: Money Laundering CRA Regulation CC - Check Fraud Regulation CC - Expedited Funds Regulation DD Regulation E Check Kiting OFAC Deposit Accounts Bank Security Training CERTIFICATES, LICENSES, REGISTRATIONS None required PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 55 pounds. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate but may be loud at times. The work environment is very close with constant interaction with co-workers.

Keywords: The State Bank, Saginaw , Part-Time Customer Service Representative (Teller), Hospitality & Tourism , Saginaw, Michigan

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