CLUB Customer Service Outfitter
Posted on: January 16, 2022
**Position Summary:** Providing world class customer service
while ensuring a pleasant and productive shopping experience for
all customers. Product experts of the CLUB program by properly
providing and, presenting customers with the benefits of becoming a
CLUB Member while executing account servicing, and other CLUB
processes from start to finish. Other responsibilities include:
+ Acquiring and activating new members
+ CLUB sales
+ Customer experience
+ Peer coaching and influencing
+ Regulatory compliance
Ability to consistently exceed customer expectations and show
commitment to Bass Pro Shops' & Cabela's Core Values.
+ Supports a strong commitment to world class customer service and
ensures a pleasant and productive shopping experience for all
+ Proactively greets customers and presents them with the
opportunity to become a Bass Pro Shops & Cabela's CLUB Member or
provides current member with a unique and exclusive experience.
+ Executes all Bass Pro Shops & Cabela's CLUB operational and
+ Demonstrate products to customers.
+ Knowledgeable of advertised sales.
+ Responsible for helping meet metric goals and objectives for self
+ Responsible for keeping CLUB inventory accurate and keeping the
CLUB Booth clean and organized.
+ Provides full CLUB Member experience including service processes
such as processing payments, answering account questions, and
+ Provides daily feedback and reports in a timely and accurate
+ Provides peer coaching, recognition, and support as a CLUB
advocate and representative.
+ Providing service to all areas of the store based on business
+ All other duties as assigned by leadership.
Minimum Degree Required: High School Diploma or Equivalent
Preferred Degree: N/A
Certificate(s) or License(s): N/A
Experience: 0 to 2+ Years Experience
+ Must be able to read documents, printouts, reports, computer
screens, and other written communication.
+ Must be able to hear well enough to communicate with customers
+ Must be able to stand and/or walk to assist customers on the
sales floor, etc.
+ Must be able to stock products at various racking levels, use
step-stool or ladder, etc.
+ Must be able to place product on/off conveyor, trucks, shelving,
+ Must be able to write, type, and use phone system.
+ Medium Work: Exerting up to 50 pounds of force occasionally,
and/or up to 20 pounds of force frequently, and/or up to 10 pounds
of force constantly to move objects.
**About** **Bass Pro Shops**
Bass Pro Shops (http://www.basspro.com/) is North America's premier
outdoor and conservation company. Founded in 1972 when avid young
angler Johnny Morris began selling tackle out of his father's
liquor store in Springfield, Missouri, today the company provides
customers with unmatched offerings spanning premier destination
retail, outdoor equipment manufacturing, world-class resort
destinations and more. In 2017 Bass Pro Shops joined forces with
Cabela's (http://www.cabelas.com/) to create a "best-of-the-best"
experience with superior products, dynamic locations and
outstanding customer service. Bass Pro Shops also operates White
River Marine Group (http://www.whiterivermg.com/) , offering an
unsurpassed collection of industry-leading boat brands, and Big
Cedar Lodge (http://www.bigcedar.com/) , America's Premier
Wilderness Resort. Under the visionary conservation leadership of
Johnny Morris, Bass Pro Shops is a national leader in protecting
habitat and introducing families to the outdoors and has been named
by Forbes as "one of America's Best Employers."
Keywords: Cabela's, Saginaw , CLUB Customer Service Outfitter, Hospitality & Tourism , Saginaw, Michigan
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