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Medical Customer Service Representative

Company: Carelinc Medical Equipment
Location: Saginaw
Posted on: September 16, 2022

Job Description:

*\*\*\* This position is a dual role between a Customer Service Representative and a Clinical Assistant\*\*\**Our company is looking for reliable, motivated individuals with strong customer service skills to join our team of Customer Service Representatives. Our successful candidates will be confident in taking detailed information from customers, confident in using customer service software to solve clients' problems, and supportive of our company's mission.\*\*Starting pay flexible with prior experience!\*\*Responsibilities:* Greet customers in person or over the phone.* Remember details about encounters with customers.* Empathize with customers and find a way to solve their problems.* Be a good communicator.* Listen to customers attentively and address their concerns in a timely manner.* Resolve issues in a way that makes customers happy.* Coordinates and performs clinical respiratory services provided to customers.* Provides appropriate deliveries, set-up, and instruction to clinical respiratory customers.* Provides plan of service / plan of treatment services to evaluate, assess and meet the customer's needs, goals and requirements and / or appropriateness of service / therapy.* Markets and promotes the clinical respiratory services of the company to the referral sources and the health care community.* Coordinates and performs quality assurance and oxygen concentrator maintenance service as described in the maintenance reference manuals.* Coordinates and performs quality assurance and maintenance services on respiratory therapy items as described in the maintenance reference manuals.* Delivers and instructs customer and / or caregivers on the proper and safe use of oxygen concentrators, liquid oxygen system, cylinder oxygen system and respiratory items.* Instructs customers and / or care givers on infection control procedures and are in compliance with internal and external regulations.* Coordinates and/or completes all equipment maintenance management records as required by the organization.* Coordinates and assists with obtaining all prescriptions and / or Certificate of Medical Necessity forms required for internal and external policies and regulations and for billing to insurance companies. Conducts or arranges in-service for staff relating to respiratory equipment services.* Gather any needed customer or insurance information as required.* Provides on-call services as required by the company.QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.People oriented, detail oriented good management skills. Must possess excellent written and verbal communication skills. Good knowledge of medical terminology. Valid Driver's License.EDUCATION and / or EXPERIENCE: One year certificate from college or technical school; or a minimum of three to five years experience in a hospital, home health agency, or home medical equipment company and / or training; or equivalent combination of education and experience.Job Type: Full-timeBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee assistance program* Employee discount* Health insurance* Life insurance* Paid time off* Vision insuranceSchedule:* 8 hour shift* Day shift* Monday to FridayAbility to commute/relocate:* Saginaw, MI 48603: Reliably commute or planning to relocate before starting work (Preferred)Experience:* Call center: 1 year (Preferred)* Customer service: 1 year (Preferred)Work Location: One location

Keywords: Carelinc Medical Equipment, Saginaw , Medical Customer Service Representative, Hospitality & Tourism , Saginaw, Michigan

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