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Hospitality Representative - 2nd Shift - - Saginaw

Company: Wellspring Lutheran Services
Location: Saginaw
Posted on: September 4, 2020

Job Description:

Function as a liaison between resident, families and other departments as appropriate. Responsible for manning hospitality desk, greeting guests, answering phones, coordinating appointments, and assisting with information. Responsibilities Answer phones in a timely fashion Greet all guests entering the community in a timely fashion, engaging them to determine purpose and directing their visit Respond to resident inquiries in a timely fashion, providing resources and information as appropriate Collaborate with other departments to ensure resident and family satisfaction Direct concerns to the appropriate department head to resolve resident and family concerns Communicate resident behavior changes as appropriate Facilitate and effectively communicates with departments and staff concerning events Personally, greet and welcome all new residents and families Assist with special events Assist with tour process as needed Participate in quality assurance process Develop and maintain appropriate documentation and resources applying to the function of the position Organize and develop in house resident communication needs Independent Living specific job duties: First responder for managing emergency response system Listen to resident concerns and direct to appropriate department to resolve conflict Works nights and weekends as necessary Qualifications High School Diploma or G.E.D preferred 2 years of experience in customer service, sales support, or hospitality preferably in a senior services environment or with non-tangible product/service. **Wellspring Lutheran Services, Senior Living, Assisted Living, Hospitality Representative, Saginaw**

Keywords: Wellspring Lutheran Services, Saginaw , Hospitality Representative - 2nd Shift - - Saginaw, Other , Saginaw, Michigan

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