Client Service Representative I
Company: Ciox Health
Location: Saginaw
Posted on: January 12, 2021
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Job Description:
Overview Full-time roleMonday to Friday, 7:30AM to 4PM--Starting
rate, $13.00/hourly--This is an entry level position responsible
for processing all release of information (ROI) specifically
medical record requests in a timely and efficient manner ensuring
accuracy and providing customers with the highest quality product
and customer service. Associate must at all times safeguard and
protect the patient's right to privacy by ensuring that only
authorized individuals have access to the patient's medical
information and that all releases of information are in compliance
with the request, authorization, company policy and HIPAA
regulations. Responsibilities Receives incoming requests for
information and responds to requests by opening mail, assisting
walk-ins and telephone inquiries, and retrieving facsimile
inquiries in a timely manner.Date stamps all requests and
highlights pertinent data to facilitate processing.--Validates
requests and authorizations for release of medical information
according to established procedures and HIPAA guidelines.Completes
release of information requests including retrieving patient's
medical charts and returning charts, copying/scanning medical
records accurately and correctly, according to requests,
established procedures, and established standards of quality and
productivity; and electronically transmits medical record to
processing operations.Performs quality checks on all work to assure
accuracy of the release, confidentiality, and proper
invoicing.Maintains equipment in excellent operating condition
(inside and out) and troubleshoot equipment issues with assistance
from the Help Desk department.Provides excellent customer service
by being attentive, respectful and professional at all times;
insures understanding of customer request and follows-through as
promised; being proactive in identifying and addressing member
concerns, or problems.Demonstrates helpful and effective telephone
etiquette and customer service skills by providing appropriate
information to callers.--Maintains a neat, clean, and professional
personal appearance and observes the dress code established by the
Company or the member facility.--Maintains a clean and orderly work
area, insures that records and files are properly stored before
leaving area, and insures adequate supplies to meet customer
requests.--Maintains working knowledge of the current state laws
regarding fee structure, and HIPAA regulations as well as facility
policies and procedures in regards to release of
information.--Ability to maintain regular attendance and
punctuality as scheduled. Notifies Manager, Operations and/or
Supervisor if unable to adhere to daily schedule.Adheres to all
Company time and attendance policies or applicable law covering
meal breaks and rest periods. Records all accurate work hours in
the Company's designated time keeping system daily and adheres to
the Company's overtime policy and procedures for requesting time
off or change in schedule.--Works within scope of position and
direction; willingly accepts assignments and is available to take
on additional member facilities and assist with ROI
backlogs.--Performs responsibilities in accordance with the
Company's and member facilities policies and procedures and state
and federal labor regulations and works to minimize confidentiality
breaches.--Maintains confidentiality, information security and
ethical behavior when handling all Company and medical records
information during transport, storage and disposal. Will not remove
medical records information from member site unless written
authorization is provided by the facility's HIM Director, Company
Manager and/or Supervisor and Vice President of
Operations.--Attends and participates in required educational
training sessions and staff meetings as scheduled and
assigned.--Ability to adapt to change and respond to difficult and
challenging situations in a professional manner.Accepts new
assignments willingly to meet business needs.--Communicates with
Manager on an on-going basis, providing information and data as
requested including member's changing needs and requests.--Promptly
reports to Manager any customer service concerns and/or any
potential HIPAA violations whether actual or perceived.--Informs
Manager of site or work difficulties, special project requests from
facility, and fluctuating volume in daily workload.--Ability to
accurately and efficiently utilize a computer for data input,
retrieval of data and all other tasks associated with release of
information services and time reporting.--Ability to work with
minimum supervision, organize workload and prioritize work tasks to
meet production goals.--Ability to recognize emergency situations
within context of job duties and communicate potential issues to
Supervisor and/or Manager, Operations.Maintains knowledge of safety
procedures to ensuring a safe work environment and reports safety
concerns to Supervisor and/or Manager, Operations--Maintains a
current and valid driver's license and insures personal automobile
insurance is in force and will be maintained, in at least the
amounts required by state law, on any automobile or transportation
that is use in connection with Company duties.--Checks the
Company's and other assigned email and communication systems such
as REP Online and member assigned email on a daily basis. Utilizes
assigned tools within established guidelines. Performs other tasks
as assigned including but not limited to working at facilities
within 50 miles of principal site as business needs arise.--Adheres
to the Company's Code of Conduct and business standards.
Qualifications A High School Diploma or GED is required.Must be
able to communicate effectively in the English
language.Administrative experience in an office setting; previous
release of information, medical records, or other related
experience in a healthcare environment is preferred.Proven customer
service experience and/or training.Ability to effectively use
computer software and technology as required by the member facility
including Microsoft Word and ExcelAbility to understand and become
knowledgeable of Release of Information standards, policies &
procedures and HIPAA regulations and to complete work in compliance
of these and other standards.Ability to read and comprehend simple,
healthcare terminologyEffective verbal and written communication
skills.Effective organizational skills a mustAbility to use fax,
copier, microfilm machine, and multiline phone system and other
required work tools
Keywords: Ciox Health, Saginaw , Client Service Representative I, Other , Saginaw, Michigan
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