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EMR Physician Office Support Analyst

Company: Covenant Healthcare
Location: Saginaw
Posted on: May 3, 2021

Job Description:

Covenant HealthCare


8:00 AM - 4:30 PM, MONDAY - FRIDAY



The Office Support Analyst will work closely with other Analysts to ensure ongoing success maintaining vendor software at Covenant Healthcare. Primary role of Application Specialist is to provide comprehensive support to physician practices on Covenant's EHR system, while also providing appropriate training and go-live support. May also provide basic build and configuration of systems. The Application Specialist is responsible for achieving a solid working knowledge of the software and functionality; and physician office workflows. This individual should be knowledgeable about hospital / departmental policies and procedures. The Office Support Analyst will work with the Vendor and Covenant representatives from multiple departments, both Super Users and end users, to communicate changes within the Vendor software to fit the organization's needs. Complete monthly scheduled visits to physician offices they support to communicate educational materials, system enhancements, future training opportunities, collect key information to resolve issues, and offer at the elbow support and workflow optimization. On an as needed basis, assist with data collection, report details, and other departmental support tasks for the benefit of the department / organization. The Office Support Analyst will participate in the training of the end users. Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. The Office Support Analyst may rotate call with other team members to provide 24x7 emergency support for the department if needed. The Office Support Analyst may be expected to provide remote support if necessary.


Monthly physician office support visits

Facilitate dissemination of education and training materials

Physician office IT point person for facilitating and resolving requests and incidents

Assists in go-live training and support.

Provides technical support to end users of applications.

Performs software quality assurance testing.

Develop and maintain testing scripts.

Develop and maintain tip sheets and basic end-user training/support documentation.

Basic build and configuration of system.

Appropriately represents Covenant HealthCare by promoting a positive image to the project team, departments, medical staff, leadership and outside constituents

Listens and responds to questions/concerns of co-workers and other members of the organization

Keeps an objective focus in all interactions

Works with multi-departmental users on the sharing of data, category lists, etc.

Assists with training through the development of training tools and training of key staff

Utilizes appropriate methodologies for communication, issue tracking, system, and project documentation.

Troubleshoots problems or questions from end users

Prioritizes issues and workload effectively

Effectively answers questions and/or concerns regarding the system in a positive fashion

Works effectively as both a team member and one on one

Works independently, seeks guidance as necessary

Understands the importance of critical deadlines and plans accordingly to accomplish goals

Demonstrates excellent written and verbal communication skills

Demonstrates excellent listening skills.

Demonstrates excellent customer service

Contributes to organization success targets for patient satisfaction and net operating margin

Demonstrates commitment to the quality philosophy and values of Covenant by maintaining established policies and procedures; organizational objectives; continuous quality improvement; quality assessment and safety standards

Ensures all duties are performed in a courteous manner

Utilize appropriate Project/Change Management system(s) in a timely manner and with sufficient detail to foster communications with IT and other departments

Other information:


Associate's degree

Must become and maintain Epic certification in specified application within 6-months of attending first vendor course.


In-depth and complete knowledge of physician office system workflows

Should have strong working knowledge of hospital / office operations in the organization.

Strong computing skills including a working knowledge of Word, Power Point, and Excel, web browsing, and email applications and/or a willingness to learn.

Excellent written and verbal communication skills with demonstrated capabilities in follow-up activities.

Must demonstrate a positive and enthusiastic attitude in all interactions.

Must be a team player with the ability to work independently as well as in small or large teams

Demonstrates the ability to resolve problems timely and effectively

Must be approachable and have the ability to deal positively with employees at all levels of the organization

Protects and maintains the confidential nature of information


Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

Frequent Stand, Walk, Sit, use of hands/fingers and talking/hearing

Occasional lift/Carry, Push/Pull, Climb, Balance, Stoop/kneel, twist/reach and far vision


It has been determined that Covenant HealthCare cannot provide a latex safe or latex free work environment at any of its facilities. Unfortunately, that means that any individual, including an applicant or an employee, is likely to be exposed to latex while on Covenant's premises. Therefore, latex tolerance is considered to be an essential function for any position with Covenant.

Keywords: Covenant Healthcare, Saginaw , EMR Physician Office Support Analyst, Other , Saginaw, Michigan

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