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Service Advisor - Michigan Kenworth

Company: CSM Companies
Location: Saginaw
Posted on: May 31, 2021

Job Description:

Michigan Kenworth is seeking a customer service focused individual to take on our Service Advisor role at the Saginaw location. Excellent starting wage and comprehensive benefits offered. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team!

Responsibilities:

  • Create a positive initial contact with service customers
  • Insure that all service phone calls are handled professionally and expediently
  • Work closely with shop foremen to schedule service repairs
  • Perform additional duties as required by the Service Manager
  • Perform all required tasks in accordance with company Standard Operating Procedures

Primary Duties:

  • Open work orders
  • Discuss service issues with customer and create an accurate description of customer's service problems and requests
  • Determine method of payment and explain payment requirements to customer before work commences
  • Maintain communication with customer as necessary during the repair process
  • Maintain complete knowledge of OEM and vendor warranties
  • Close repair orders

Qualifications

  • Ability to work in a dealership environment with frequent exposure to weather elements
  • Willingness and ability to work up to 10 hours per day as required
  • Ability to sell service work
  • Ability to work with customers in a variety of situations
  • Good writing and communication skills
  • Sufficient computer skills
  • Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis

Keywords: CSM Companies, Saginaw , Service Advisor - Michigan Kenworth, Other , Saginaw, Michigan

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