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Geek Squad Manager

Company: Best Buy
Location: Saginaw
Posted on: June 1, 2021

Job Description:

Geek Squad Manager

BrandGeek Squad

As the Geek Squad Manager, you'll be responsible for day-to-day operations inclusive of the Precinct (computer and PC repair service) and Auto tech Bay (Auto installation fulfillment services). You'll be accountable for leading a team of Agents in a manner that fosters a world class Client experience and drives exceptional business results. Key responsibilities:

  • Manages the day-to-day operations of the Precinct and Autotech Bay including: scheduling, merchandising standards, expense management, inventory integrity, security and protection of Client assets
  • Provides work direction, training and development for a team of Diverse Agents. Monitors Agent skill set achievement
  • Communicates and coaches a team of Diverse Agents to help achieve Company strategy, local business plans and execute SOP
  • Analyzes and evaluates both financial and Agent performance to develop plans that drive Precinct and Autotech Bay performance and overall Services revenue
  • Manages the entire store operation while acting as Manager on Duty including:
  • Monitor sales activity, employee productivity, merchandising standards, customer service, and processing
  • Provide direction and management authorization as needed
  • Resolve complex client/customer issues
  • Review/generate management reports as needed

  • Assists Clients per SOP to solve their technology needs which range from setting up new services on a new product/solution, to fixing/troubleshooting or repairing a solution we've already sold
  • Assists the General Manager with recruiting, hiring, and retaining a diverse Agent workforce in line with headcount guidelines

Basic Qualifications

  • 1 year of experience as a Leader in Business, Military or other fields
  • 2 years of experience in Customer Service or related field
  • Ability to analyze and manage a budget (labor, expenses, revenue)

Preferred Qualifications

  • Associate Degree or higher in Computer Science, Business, Management or related fields
  • Retail Experience
  • Consumer Electronic Repair/Service Experience
  • Prior experience in selection, hiring, and performance management

Keywords: Best Buy, Saginaw , Geek Squad Manager, Other , Saginaw, Michigan

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