Supervisory Medical Support Assistant
Company: Department of Veterans Affairs
Posted on: June 6, 2021
The incumbent serves as a Supervisory Medical Support Assistant
in Business Office Duties may be performed in Clinic Based
Outpatient Clinic (CBOC), Inpatient, Call Center, Outpatient
Clinic, or Patient Aligned Care Team (PACT) model or a Specialty
Care Setting involved in a PACT model.
Learn more about this agency
Duties include but are not limited to:
- Performs duties related to the receipt, intake, and indexing of
health and administrative information.
- The incumbent will interface with personal computer (PC)
applications as well as numerous Vista applications.
- Supervisory MSAs at this level plan and direct programs at
medical centers and/or satellite outpatient clinics and have full
supervisory responsibility for supervising at least one subordinate
MSA team leader or supervisor.
- Assignments at this level include, but are not limited to:
assigning and evaluating the work of subordinate staff; resolving
complex problems to ensure patient services are met; evaluating new
products, equipment, and systems in order to make recommendations
for improved operations; identifying educational or training needs;
making final decisions on selections; evaluating performance, and
taking disciplinary action when necessary.
- The employee has full administrative and professional
responsibility for planning and directing the MSA's
- Responsible for extracting and analyzing data in order to
provide reports in support of performance measures to senior
management. For all assignments above the full performance level,
the higher level duties must consist of significant scope,
administrative independence, complexity (difficulty) and range of
variety as described in this standard at the specified grade level
and be performed by the incumbent at least 25% of the time.
- Routinely communicates with physicians, case managers, and
other allied health professional staff using sound interpersonal
skills and is constantly aware of the sensitive information.
Otherwise, works independently making decisions based on
guidelines, precedents and regulations and performs duties in such
a manner that only minimal supervision is required.
- Performance is judged in terms of overall effectiveness of the
operation through broad general objectives, the adequacy and
accuracy of the work, timeliness, and conformance to established
procedures, policies and instructions.
Work Schedule: 7:30am to 4:00pm or 8:00am to 4:30pm (Monday
Financial Disclosure Report: Not required
0679 Medical Support Assistance
Conditions of Employment
- You must be a U.S. Citizen to apply for this job
- Designated and/or random drug testing may be required
- Selective Service Registration is required for males born after
- You may be required to serve a probationary period
- Subject to a background/security investigation
- Must be proficient in written and spoken English
- Selected applicants will be required to complete an online
Applicants pending the completion of educational or
certification/licensure requirements may be referred and
tentatively selected but may not be hired until all requirements
- United States Citizenship: Non-citizens may only be appointed
when it is not possible to recruit qualified citizens in accordance
with chapter 3, section A, paragraph 3g.
- Experience. Six months experience of clerical, office,
[customer service], or other [administrative] work that indicates
the ability to acquire the particular knowledge and skills needed
to perform the duties of the position;
- (2) Education. One year above high school;
- (3) Experience/Education Combination. Equivalent combination of
experience and education are qualifying for entry level for which
both education and experience are accept.
- English Language Proficiency. MSAs must be proficient in spoken
and written English in accordance with VA Handbook 5005, Part II,
Chapter 3, Section A, paragraph3.j.
Experience. One year of experience equivalent to the [GS-7]
grade level [leading or supervising MSAs or equivalent
administrative patient support staff in a non-VA medical inpatient,
outpatient, or interdisciplinary setting.]
- Assignment. [Supervisory MSAs at this level plan and direct
programs at medical centers and/or satellite outpatient clinics.
They have full responsibility for supervising at least one
subordinate MSA team leader, supervisor, or equivalent
administrative patient support staff in a non-VA medical inpatient,
outpatient, or interdisciplinary setting. Assignments at this level
include, but are not limited to: evaluating the work of subordinate
staff; resolving complex problems to ensure patient services are
met; evaluating new products, equipment, and systems to make
recommendations for improved operations; identifying educational or
training needs; making final decisions on hiring selections;
evaluating performance, and taking disciplinary action when
necessary. The employee has administrative and professional
responsibility for planning and directing the subordinate lead,
supervisor, and MSA's activities. Responsible for extracting and
analyzing data to provide reports to senior management in support
of tracking measures.] For all assignments above the full
performance level, the higher-level duties must consist of
significant scope, administrative independence, complexity
(difficulty) and range of variety as described in this standard at
the specified grade level and be performed by the incumbent at
least 25% of the time.
Candidates must demonstrate the KSAs below:
- Ability to provide the full range of administrative and
supervisory duties which includes assignment of work, performance
evaluations, selection of staff, and recommendation of awards
- Ability to collaborate, communicate, and demonstrate customer
service and interpersonal skills with all healthcare professionals
to ensure quality/continuity of care and ensure compliance with
established policies and regulations.
- Ability to provide briefings, orientations, staff development,
- Ability to manage fiscal matters, forecast resource and
equipment needs and identify budget needs.
- Advanced knowledge of managing or leading patient support staff
in a clinic. This includes independently utilizing reference
sources, decision making, an empowering the team to collaborate and
resolve problems within a complex systems environment.
References: VA Handbook 5005/117, Part II, APPENDIX G45. MEDICAL
SUPPORT ASSISTANT QUALIFICATION STANDARD.
The full performance level of this vacancy is GS-8. The actual
grade at which an applicant may be selected for this vacancy is the
GS-8 to GS-8.
Physical Requirements: The work is sedentary, but may require
walking, bending, standing, and or carrying of light items such as
files and manuals. The work does not require any special physical
effort or ability. Good eyesight is necessary, majority of work is
utilizing a computer keyboard.
IMPORTANT: A transcript must be submitted with your application
if you are basing all or part of your qualifications on
Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities,
schools, or institutions may be used to qualify for Federal
employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification
requirements, you must send a Certificate of Foreign Equivalency
with your transcript in order to receive credit for that education.
For further information, visit:
Keywords: Department of Veterans Affairs, Saginaw , Supervisory Medical Support Assistant, Other , Saginaw, Michigan
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