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Remote Roadside Assistance Representative (1st and 2nd Shift)

Company: Morley Companies
Location: Saginaw
Posted on: June 7, 2021

Job Description:


Enjoy the flexibility to work and train remotely as an entry-level Roadside Customer Service Representative at Morley!

As a Roadside Customer Service Representative at Morley, you'll use your excellent listening skills to help callers and serve as a calm and reassuring voice over the phone. Customers' safety and satisfaction are of paramount importance, and you'll help them by putting yourself in their shoes and advocating for them as necessary.

Our ideal candidate is a natural problem-solver and will be confident at troubleshooting and investigating if there isn't enough information to resolve a caller's concern.

Have questions before you submit your application? Live chat with a Morley Talent Acquisition Specialist on our website during business hours.

Notes for interested candidates:

  • Candidates must reside in Michigan.
  • Our Roadside Assistance center operates 24/7/365.
  • First shift hours of operation within this group are between 5 a.m. and 7 p.m.
  • Second shift hours of operation within this group are between 11 a.m. and 1 a.m.

  • Shift premiums (working hours within second or third shift) and a bump in pay are available for cross-skilled associates.

Skills for Success

What you'll need:

  • High school diploma or GED
  • Minimum of one year of customer service experience (Retail or food service experience is great!)
  • Ability to type 30 words per minute (take a free typing test)
  • Excellent communication skills and ability to adapt/respond to different types of customers
  • Ability to remain composed with frustrated customers who may be in stressful situations
  • Ability to multitask, prioritize and manage time effectively

Why Join Our Morley Family?

  • Flexibility to train and work remotely - save on gas and work in the comfort of your own home!
  • Excellent medical, dental, vision and life insurance
  • Paid vacation and holidays
  • 401(k) plan
  • Ongoing training and career development opportunities
  • Award-winning wellness program
  • Certified Veteran-Friendly Employer through the Michigan Veterans Affairs Agency

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Keywords: Morley Companies, Saginaw , Remote Roadside Assistance Representative (1st and 2nd Shift), Other , Saginaw, Michigan

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