Patient Services Associate- Psychiatry

Company: CMU Medical Education Partners
Location: Saginaw
Posted on: January 9, 2022

Job Description:

The Patient Services Associate is responsible for supporting the needs of the department which includes, but is not limited to, the following: directing patients/visitors, handling patient phone calls, scheduling visits, recording insurance and demographic data. A Patient Services Associate must exhibit a friendly and helpful affect towards parties within and outside the corporation. All duties are based on clinical operations needs as directed by the Operations Manager and/or Coordinator. Patient Reception+ Greet and direct patients while serving in a general capacity of "information assistance"+ Schedule appointments using protocols established within the department+ Conduct "reminder calls" to ensure patients arrive timely for their appointments+ Provide/accept patient-specific forms at the time of check-inInformation Gathering+ Ensure accurate charting of demographics, insurance coverage, and additional data as needed+ Provide data collection as directed by management + re-registers patients and verifies insurance coverage+ answer multiple incoming phone calls and relay appropriate information+ Ensure faxes are handled and addressed regularly throughout the course of a dayPatient Service + Assists providers and co-workers as part of the health care team+ Check patients in and out of the clinic + Prepares, cleans and maintains patient areas according to proper infection control standards+ Assists with clinic flow to ensure efficiency. Seeks out other tasks to assist with patient flow.+ Assists with the medication refill process+ Monitors and reviews patient schedule daily+ Manage and support the referral/intake process + Medication prior authorizations are completed timely and any additional assistance required from the clinical team is requested and monitored on a daily basis + Run Michigan Automated Prescription System (MAPS) on patients when appropriate and relay this information to the providersGeneral Office Support + Orders, stocks and prepares supplies and equipment, as assigned+ Assist with quality improvement projects, as requested+ Employee may be provided other duties as assigned+ Medical Records+ Record Maintenance and Quality Control+ Paper charts to be stored and purged, as needed+ Data entry, edits, and updates all appropriate systems + Records shall be maintained in a manner that is accurate, current and secure+ Outside documents will be scanned/filed in patient's EMR+ Public Service, Problem Solving and Legal Compliance. Employee will ensure that:+ Phone calls are triaged to appropriate parties and/or information is gathered in response to patient requests, insurance companies and other physician offices + Patients with record or related requests should be assisted in a timely and friendly manner+ Patient release forms for incoming and outgoing records (as per legal guidelines ROI) are completed timely+ Patient confidentiality is adhered to with the utmost importance+ WORKING ENVIRONMENT/PHYSICAL DEMANDS:Prolonged sitting, word processing and telephone operations. Occasional lifting up to 20 pounds. Distracting, active office environment.The above description provides a brief overview of the essential duties, responsibilities, qualifications, and requirements. It should not be construed as all encompassing. Additional duties may be assigned or deleted as needed.+ Minimum of high school diploma+ Strong knowledge of medical terminology+ Attention to detail+ Medical background preferred+ Proficient in the use of computers and scheduling software or ability to learn applicable software. + Clerical and office support work coupled with keyboarding, and computer proficiency. Multi-specialty clinic setting preferred.+ Proficient written and verbal communication skills with multicultural sensitivity.ID: 2021-1408 External Company Name: CMU Health External Company URL: https://cmuhealth.org/physiciancareers

Keywords: CMU Medical Education Partners, Saginaw , Patient Services Associate- Psychiatry, Other , Saginaw, Michigan