Remote Customer Care Operations Quality Associate
Company: VirtualVocations
Location: Saginaw
Posted on: June 13, 2022
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Job Description:
A healthcare technology company is in need of a Remote Customer
Care Operations Quality Associate.
Core Responsibilities of this position include:
Monitoring and leveraging Risk Based Analytics to execute on
Quality Audits
Collaborating with leadership on agent performance
Managing escalations, quality concerns and process improvement
initiatives
Applicants must meet the following qualifications:
Bachelor's Degree preferred or 2+ years of equivalent industry
experience
Foundational knowledge and/or mastery of athenahealth products
Understanding of various instructional methods and learning
styles
Strong communication and problem-solving skills
Keywords: VirtualVocations, Saginaw , Remote Customer Care Operations Quality Associate, Other , Saginaw, Michigan
Click
here to apply!
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