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Remote Call Performance Lead I

Company: VirtualVocations
Location: Saginaw
Posted on: June 25, 2022

Job Description:

An information technology comapny is searching for a person to fill their position for a Remote Call Performance Lead I.

Individual must be able to fulfill the following responsibilities:
Serve as a Team Leader/Sr. Domain Expert, Training Lead, QA Lead, MIS Lead and more
Mentor and provide guidance to peers and junior associates
Provide feedback on QA errors perform root cause analysis and create corrective action plans
Skills and Requirements Include:

Able to analyze Call Center data and report, SLA, KPI, operations report and present findings
5-7+ years of Healthcare operations experience
2+ years in supervisory role
Must have some background in administration
Medical coding, transcription, doctor's office, billing, and account receivablesis ideal
High proficiency in using MS Excel and PowerPoint

Keywords: VirtualVocations, Saginaw , Remote Call Performance Lead I, Other , Saginaw, Michigan

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