SaginawRecruiter Since 2001
the smart solution for Saginaw jobs


Location: Saginaw
Posted on: September 15, 2022

Job Description:

What is your goal?
You enjoy making connections, streamline processes, and making things work better. For you, its all about organization, efficiency, and clear communication. You find opportunities to optimize everywhere, whether its a schedule or a quicker route. If you dont know how, you love to figure it out. Your attention to detail, your focus, and your patience help you troubleshoot service issues, talking customers through fixes you can make together over the phone. Being thoughtful about methods helps you ramp up productivity and real-time job routing. If youre eager to learn new skills and apps, here you can gain entry into the fast-evolving communications technology industry.

What is the Regional Support Center Representative I role?
As a Regional Support Center (RSC) Representative, you simplify and enhance the customer experience. You make a real difference for your team and customers by making technicians schedules clearer, getting people to the right places quickly, and back-filling to repair schedule gaps and complete budgets. As a dispatch strategist, youll have a range of workforce management programs to help improve internal efficiency and productivity. You will guide techs through high-speed data and phone connects and reconnects and assign other work-order-based tasks to the appropriate fulfilment teams. Accurately completing work orders, customer service histories, service call reports and tracking service issues will help you recognize performance patterns and when to recommend individual or departmental training.

Its about learning and growing
Our fully paid training, including classroom development and partnered on-the-job learning, takes about six weeks. In that time youll learn billing applications and procedures, workforce management software, and how to measure tech performance and job completion timing to increase productivity. We make sure you get all the preparation and support you need to succeed.

With a deliberate path to success
With several clear paths to promotion, advancement is a very real and achievable goal. We offer a clear career progression you can actually see in your team. As you complete more training courses, you can move to the next RSC level, just like all of our supervisors and managers who started as RSC Reps themselves.

Whats required to get started?
The minimum requirements for the Regional Service Center Representative 1 role are:

A year of customer service or technical troubleshooting experience; dispatch or workforce management preferredFlexibility to work weekend, early morning, or night shiftsDiscretion and an ability to maintain confidentiality of sensitive informationA cool head to help you succeed in a fast-paced, high pressure environment, making decisions and solving technical problemsComfort multitasking, using multiple software programs and exhibiting good prioritization skills during simultaneous projects and tasksGood communications skills, including basic proficiency in Microsoft Office, including Word, Excel, etc.
High School Diploma or equivalent related work experience

TDP121 322049 322049BR Required
Job Industries
  • Transportation

Keywords: SPECTRUM, Saginaw , RSC Rep I, Other , Saginaw, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Saginaw RSS job feeds