Remote MacOS and MDM Tier 2 Customer Support Engineer
Company: VirtualVocations
Location: Saginaw
Posted on: January 28, 2023
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Job Description:
A computer software company is seeking a Remote MacOS and MDM
Tier 2 Customer Support Engineer.
Core Responsibilities Include:
Reproducing issues in-house and respond to customers in a timely
manner
Creating and implementing processes that help Support meet key
objectives
Escalating issues in a timely manner for resolution
Applicants must meet the following qualifications:
Minimum of 4 years experience in a technical, customer-facing
position
Familiarity with integration of a Directory-as-a-Service
platform
Knowledge of Directory Services (Active Directory, G Suite, Okta,
LDAP)
Networking & Authentication (RADIUS), Windows and Linux Operating
Systems familiarity
REST APIs, Scripting, and iOS and Android Management
familiarity
Keywords: VirtualVocations, Saginaw , Remote MacOS and MDM Tier 2 Customer Support Engineer, Other , Saginaw, Michigan
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