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Patient Services Associate

Company: CMU Medical Education Partners
Location: Saginaw
Posted on: May 23, 2023

Job Description:

The Patient Services Associate is responsible for supporting the needs of the department which includes, but is not limited to, the following: directing patients/visitors, handling patient phone calls, scheduling visits, recording insurance and demographic data. A Patient Services Associate must exhibit a friendly and helpful affect towards parties within and outside the corporation. All duties are based on clinical operations needs as directed by the Operations Manager and/or Coordinator.
Patient Reception
+ Greet and direct patients while serving in a general capacity of information assistance
+ Schedule appointments using protocols established within the department
+ Conduct reminder calls to ensure patients arrive timely for their appointments
+ Provide/accept patient-specific forms at the time of check-in
Information Gathering
+ Ensure accurate charting of demographics, insurance coverage, and additional data as needed
+ Provide data collection as directed by management
+ re-registers patients and verifies insurance coverage
+ answer multiple incoming phone calls and relay appropriate information
+ Ensure faxes are handled and addressed regularly throughout the course of a day
Patient Service
+ Assists providers and co-workers as part of the health care team
+ Check patients in and out of the clinic
+ Prepares, cleans and maintains patient areas according to proper infection control standards
+ Assists with clinic flow to ensure efficiency. Seeks out other tasks to assist with patient flow.
+ Assists with the medication refill process
+ Monitors and reviews patient schedule daily
+ Manage and support the referral/intake process
+ Medication prior authorizations are completed timely and any additional assistance required from the clinical team is requested and monitored on a daily basis
+ Run Michigan Automated Prescription System (MAPS) on patients when appropriate and relay this information to the providers
General Office Support
+ Orders, stocks and prepares supplies and equipment, as assigned
+ Assist with quality improvement projects, as requested
+ Employee may be provided other duties as assigned
+ Medical Records
+ Record Maintenance and Quality Control
+ Paper charts to be stored and purged, as needed
+ Data entry, edits, and updates all appropriate systems
+ Records shall be maintained in a manner that is accurate, current and secure
+ Outside documents will be scanned/filed in patients EMR
+ Public Service, Problem Solving and Legal Compliance. Employee will ensure that:
+ Phone calls are triaged to appropriate parties and/or information is gathered in response to patient requests, insurance companies and other physician offices
+ Patients with record or related requests should be assisted in a timely and friendly manner
+ Patient release forms for incoming and outgoing records (as per legal guidelines ROI) are completed timely
+ Patient confidentiality is adhered to with the utmost importance
Prolonged sitting, word processing and telephone operations. Occasional lifting up to 20 pounds. Distracting, active office environment.
The above description provides a brief overview of the essential duties, responsibilities, qualifications, and requirements. It should not be construed as all encompassing. Additional duties may be assigned or deleted as needed.
+ Minimum of high school diploma
+ Strong knowledge of medical terminology
+ Attention to detail
+ Medical background preferred
+ Proficient in the use of computers and scheduling software or ability to learn applicable software.
+ Clerical and office support work coupled with keyboarding, and computer proficiency. Multi-specialty clinic setting preferred.
+ Proficient written and verbal communication skills with multicultural sensitivity.
CMU is an AA/EO institution, providing equal opportunity to all persons, including minorities, females, veterans, and individuals with disabilities.
ID: 2023-1546
External Company Name: CMU Health
External Company URL:

Keywords: CMU Medical Education Partners, Saginaw , Patient Services Associate, Other , Saginaw, Michigan

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