Patient Scheduler - Pediatrics

Company: CMU Health
Location: Saginaw
Posted on: May 25, 2023

Job Description:

The Pediatric Patient Scheduler is responsible for supporting the needs of the pediatric department, receiving and directing patients/visitors to appropriate locations, phone call encounters, scheduling visits, recording insurance and demographic data. - A Patient Scheduler must exhibit a friendly and helpful affect towards parties within and outside the corporation. - All duties are based on clinical operations needs as directed by the Operations Manager.Scheduling Responsibilities - - -

• Schedule appointments, for both clinic and procedures, using protocol established within the department
• Conduct "reminder calls" to ensure patients arrive for appointments and are on time.
• Call patients to reschedule if they no-show for an appointment, particularly if they are high risk.
• Answer multiple incoming phone calls and open electronic phone encounters
• Register basic patient demographics using protocol established within the department
• Back-up surgery scheduler
• Effectively monitor and manage care teams, ensuring appropriate follow-up
• Change appointments for patients and communicate with other health professionals about changes to preparation.
• Work in emergency appointments and resolve scheduling conflicts -Medical Records
• Record Maintenance and Quality Control
  • Records shall be maintained in a manner that is accurate, current and secureOutside documents via transfer of an OB/GYN patient will be scanned and filed in patient's EMR -
  • Public Service, Problem Solving and Legal Compliance. Employee will ensure that:
    Phone calls should be triaged to appropriate parties and/or information gathered in response to requests from patients, insurance companies, other physician offices and the likePatient release forms for incoming and outgoing records (as per legal guidelines ROI) are completedMaintain that patient confidentiality be the utmost importance - -WORKING ENVIRONMENT/PHYSICAL DEMANDS:Prolonged sitting, word processing and telephone operations. - Occasional lifting up to 20 pounds. Distracting, active office environment. -OTHER DUTIESThe above description provides a brief overview of the essential duties, responsibilities, qualifications, and requirements. - It should not be construed as all encompassing. - Additional duties may be assigned or deleted as needed.

    Minimum of high school diplomaStrong knowledge of medical terminologyAttention to detailMedical/Pediatric background preferredProficient in the use of computers and scheduling software or ability to learn applicable software. Clerical and office support work coupled with keyboarding, and computer proficiency.Proficient written and verbal communication skills with multicultural sensitivity.CMU is an AA/EO institution, providing equal opportunity to all persons, including minorities, females, veterans, and individuals with disabilities.

Keywords: CMU Health, Saginaw , Patient Scheduler - Pediatrics, Other , Saginaw, Michigan