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CSR Coordinator

Company: Duro-Last
Location: Saginaw
Posted on: May 28, 2023

Job Description:

Exceptional Fabrication Group(EFG) Team Coordinator

Primary Function:

EFG Coordinator will manage the daily activities provided to EFG members. This position will be involved with the on-boarding process, determine which projects will be sent to EFG members, manage projects sent to EFG members, follow up on shipments and review final invoices from EFG members. EFG coordinator will be the point person for the entire process from start to finish allowing product to be manufactured locally for certain products while maintaining proper customer relations.

Duties & Responsibilities:

  • Lead contact for all EFG members
  • Co-ordinates in bound order to EFG members
  • Manage paperwork process between EM & EFG member
  • Ensures that proper materials are transferred to EFG
  • Follows and maintains delivery calendar on inbound materials to EFG and outbound customer deliveries.
  • Keeps sales reps and CSR's apprised of order status
  • Collects all proper documentation from EFG for billing purposes to end user
  • Collects and manages all EFG paperwork for EFG payment
  • Maintain capabilities spreadsheets of all EFG members
  • Ensures that all EFG's have proper product fabrication details
  • Will be point person for pricing inquiries to EFG
  • Lead for" on- boarding" EFG members - Insure all proper documents & agreements are in place
  • Record and manage margins from sales through EFG program
  • Provide customer support on inquiries for all orders being manufactured by EFG

    Knowledge, Skills & Abilities:

    • Functional knowledge of Microsoft Excel
    • Basic roofing metal knowledge preferred
    • Problem solving sensitivity and urgency
    • Motivated to work on projects alone
    • Associate or bachelor's degree in Business Management or another related field
    • Good understanding of the industry market trends and conditions
    • Excellent verbal and written communication skills
    • Exceptional organizational and time-management skills
    • Strong regard for safety standards
    • Sharp analytical and problem-solving skills
    • Meticulous and diligent
    • Excellent customer service
    • Strong attention to detail

      Position Benefits:

      We offer a safe and clean work environment with excellent full-time benefits and offer room for advancement with built-in career progression. We offer competitive hourly wages with annual wage increases. We also offer a competitive benefits package that includes:
      ---Medical, dental, and vision insurance
      ---Prescription drug program
      ---Flexible Spending Accounts and Health Savings Accounts
      ---Life and AD&D insurance
      ---Short- and long-term disability
      ---401(k) retirement plan with company contribution and profit share
      ---Paid time off and vacation
      ---8 - paid holidays
      ---Tuition Reimbursement

      JRB Personnel is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, sexual orientation, gender identity, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.

Keywords: Duro-Last, Saginaw , CSR Coordinator, Other , Saginaw, Michigan

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