SaginawRecruiter
the smart solution for Saginaw jobs

Teller Lead

Company: PNC Financial Services Group
Location: Saginaw
Posted on: October 29, 2018

Job Description:

Position Title

Teller Lead

31-Aug-2018

Auto req ID

301141BR

HR Job Code

101206 Teller Lead

Job Profile


  • Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
  • Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners .
  • Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
  • Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes.
  • Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.


    Position City

    MI - Saginaw

    Line of Business

    Retail Banking - Branch Banking

    Building Location

    MI167 - Towne Centre Saginaw

    Job Type

    Regular

    Total Hours Per Week

    40

    Job Status

    Full Time

    Shift

    Daylight

    EEO Statement

    PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law

    Location(s)

    MI - Saginaw

    Job Preview

    To learn more about this and other opportunities on our team watch this video.

    Required Education and Experience

    Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

    Job Specific CompetenciesTech Savvy - Working Experience

    • Advise, educate and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well being.

      Problem Solving - Working Experience

      • Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

        Effective Communications - Working Experience

        • Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

          Coaching Others - Working Experience

          • Knowledge of coaching concepts and methods; ability to encourage, motivate, and guide individuals or teams in learning and improving effectiveness.

            Managing Multiple Priorities - Working Experience

            • Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

              Accuracy and Attention to Detail - Working Experience

              • Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

                Matrix Management - Working Experience

                • Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.

                  Fraud Detection and Prevention - Working Experience

                  • Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations.

                    Understanding Customer Needs - Working Experience

                    • Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of different customers.

                      Addressing Customer Needs - Working Experience

                      • Knowledge of and ability to meet customer needs by offering appropriate products in an appropriate manner.


                        Core CompetenciesManages Risk - Basic Experience

                        • Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.

                          Customer Focus - Basic Experience

                          • Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.


                            Position Overview

                            At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a full-time Teller Lead within PNC's Retail Branch organization, you will coach Tellers on customer service skills and supervise conversations that enable referral opportunities for PNC products. You will also greet customers in the lobby, educate customers on new technology, supervise customer transactions, and assist with outbound calling initiatives.

                            This position will be based in SAGINAW, MI at the TOWNE CENTRE retail banking branch.

                            Keywords: PNC Financial Services Group, Saginaw , Teller Lead, Other , Saginaw, Michigan

                            Click here to apply!

                            Didn't find what you're looking for? Search again!

                            I'm looking for
                            in category
                            within


Other Other Jobs


Bell Ringers
Description: BELL RINGERS starting wage is 10 - with bonusesFill out application at469 Martin Luther King Jr BlvdPontiac, MIStart Nov 23 ndash till dec 24at various location
Company: Salvation Army
Location: Pontiac
Posted on: 11/16/2018

Work From Home Jobs - Drive with Lyft - Make $2000 Guaranteed
Description: What is Lyft br br Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule (more...)
Company: Lyft
Location: Westland
Posted on: 11/16/2018

Car Detailer (Royal Oak,MI)
Description: Job DescriptionShifts: 1st shift - 7:00am-3:30pm2nd shift - 2:30pm-11:00pmUnder the direction of the shift supervisor, the Car Detailer is responsible for preparing vehicles for show quality condition (more...)
Company: Kelly Services
Location: Royal Oak
Posted on: 11/16/2018


Car Detailer (Lincoln Park,MI)
Description: Job DescriptionShifts: 1st shift - 7:00am-3:30pm2nd shift - 2:30pm-11:00pmUnder the direction of the shift supervisor, the Car Detailer is responsible for preparing vehicles for show quality condition (more...)
Company: Kelly Services
Location: Lincoln Park
Posted on: 11/16/2018

Work From Home Jobs - Drive with Lyft - Make $2000 Guaranteed
Description: What is Lyft Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule and be (more...)
Company: Lyft
Location: Allen Park
Posted on: 11/16/2018

25U Signal Support Systems Specialist
Description: Communication is the pulse of Army National Guard units, and it--------s up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn--------t miss a beat. (more...)
Company: Army National Guard
Location: Taylor
Posted on: 11/16/2018

Seasonal Jobs - Drive with Lyft - Make $2000 Guaranteed
Description: What is Lyft br br Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule (more...)
Company: Lyft
Location: South Rockwood
Posted on: 11/16/2018

Seasonal Jobs - Drive with Lyft - Make $2000 Guaranteed
Description: What is Lyft Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule and be (more...)
Company: Lyft
Location: Dearborn Heights
Posted on: 11/16/2018

Representative-Patient Registration - Unconsol JV Not For Profit
Description: We Are Hiring Representative-Patient Registration 1 - Unconsol JV Not For Profit 006 - Full-Time,Rotating - Providence Park Novi - 34015 - Novi,MIMonday - Friday 7-5:30Why Join Ascension St. John Providence (more...)
Company: Ascension
Location: Novi
Posted on: 11/16/2018

At Your Service Center - Seasonal Associate, Full Time: Twelve Oaks Mall
Description: Job Overview: The At Your Service Center Associate is responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing (more...)
Company: Macy's
Location: Novi
Posted on: 11/16/2018

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Saginaw RSS job feeds