REGISTRATION ASSOCIATE - 48/52 WEEKENDS
Company: Covenant HealthCare
Posted on: July 6, 2019
EVENING SHIFT; 3:30PM - 12:00AM; 48/52 WEEKENDS
PART TIME BENEFITED
A Scheduler/Registration/Verification Associate demonstrates
excellent customer service performance in that his/her attitude and
actions are at all times consistent with the standards contained in
the Vision, Mission and Values of Covenant. The Associate is
responsible for scheduling procedures for multiple departments,
account creation, obtaining and verifying demographic and insurance
information, authorization and collection of copayments.
Responsible for keeping up to date with government regulations.
Obtains and verifies that the Consent for Treatment /Release of
Information and payor specific documents, are signed according to
legal guidelines and Administrative Policies. Informs and helps to
educate patients on Advance Directives. Performs telephone
pre-registration of patients having procedures or treatments in the
future at Covenant HealthCare. A primary aspect of this role
includes positive relations with patients, guests, physicians,
co-workers and other departments. Must be able to work well with
the public and to be tactful in often hectic and stressful
The responsibilities for this position are:
Promote a positive first impression. Answer customer questions
related to admissions, scheduling, insurance and billing.
Work as a resource to all units, departments and team members to
positively impact patient care, customer satisfaction and financial
Has knowledge and technical competency of the various workflows to
work all areas of registration including ECC, outpatient, inpatient
admitting, scheduling, pre-registration.
Proficient in Epic ADT and Cadence. Knowledgeable of Enterprise
Accurately records all information related to patient s diagnosis
and procedure. Uses proper medical terminology and spelling.
Explain to patient examination preparations for tests done in
Imaging and Diaganostics Services Department.
Obtain and enter complete, accurate demographic information in a
time restricted environment.
Ability to work independently in all facets of registration,
verification, authorization and scheduling having effective problem
identification and resolution skills.
Independent with equipment technology which includes computers, fax
machines, printers, label printers, copiers, credit card
processers, scanners, etc. Has the ability to troubleshoot
equipment failure, change toner, labels, ribbons, etc.
Knowledge of the many Federal, State and Local government
regulations as they relate to Patient Access and billing
requirements. These include but are not limited to EMTALA, COBRA,
HIPAA, Important Message from Medicare, Red Flag Rules, Advance
Beneficiary Notice, Medicare Secondary Payer, No Fault Laws and
Worker s Compensation rules. Stays up to date with changes to
Explain hospital admission policies and use appropriate
organizational/priority-setting skills to facilitate the
coordination of patients getting to the appropriate setting.
Responsible to interview patients to obtain and accurately record
pertinent information necessary for the work flow of other
departments (Clinical Resource Management, Central Business Office,
Nursing Units, Security, Pastoral Care, Physician Offices, MMR,
Maintain multiple insurance computer on-line sign-ons and has
ability to interpret and glean necessary information from the
multiple insurance sites.
Requires extensive knowledge of multiple insurances and the various
insurance s billing regulations.
To enable electronic claim submission without CBO intervention
verifies insurances, uses knowledge and decision making skills to
correctly determine set up and filing order of the insurances.
Maintain the hospital s electronic record system for Advance
Directives. Assists and educates patients as needed.
Responsible for obtaining and verifying that the Consent for
Treatment /Release of Information and necessary documents, are
signed according to legal guidelines and Administrative
Facilitate and investigate referral and authorization status for
managed care patients.
Knowledge of how to identify copayments due from various
insurances. Fiscally responsible to accept payments of cash, check,
credit card and/or set up payroll deduction. Properly post payments
and supply patient with accurate receipt.
Demonstrates high level of personal integrity when receiving
patient valuables. Accurately document the information needed for
safe-keeping at Covenant HealthCare.
Answer telephones utilizing proper telephone etiquette.
Demonstrate effective interpersonal communication methods and
skills, using lines of authority appropriately.
Ability to handle varying levels of stressful situations; able to
function in a fast paced team environment with frequent
Maintains confidentiality in relation to patients/families and the
Participates in departmental meetings, training sessions, and
compliance updates to meet institutional requirements.
Preferred Certified Medical Assistant, Medical Insurance
Billing/Administration or Associates Degree with course work in a
medical field or working toward.
Completion of Medical Terminology course required or within 6
months of hire or transfer.
Multiple computer applications, Windows, Excel, Word and
Post high school education/experience in medical field
Six months or more experience in scheduling, registration and/or
insurance billing preferred
Six months or more relevant work experience in data entry/retrieval
and interpretation of medical billing information
Relevant government regulations
Multiple insurances and billing regulations
Preferred knowledge of Internet insurance eligibility sites
Excellent customer service skills
Must have excellent verbal communication skills.
Good writing and accurate spelling.
Independent with equipment technology which includesc computers,
fax machines, printers, label printers, copiers, credit card
processers, scanners, etc.
Ability to type 35 wpm
Ability to problem-solve and prioritize independently, efficiently,
Ability to work accurately and calmly in multiple fast pace
NOTICE REGARDING LATEX SENSITIVITY IN APPLICANTS FOR
IT HAS BEEN DETERMINED THAT COVENANT HEALTHCARE CANNOT PROVIDE A
LATEX SAFE OR LATEX FREE WORK ENVIRONMENT AT ANY OF ITS FACILITIES.
UNFORTUNATELY, THAT MEANS THAT ANY INDIVIDUAL, INCLUDING AN
APPLICANT OR AN EMPLOYEE, IS LIKELY TO BE EXPOSED TO LATEX WHILE ON
COVENANT S PREMISES. THEREFORE, LATEX TOLERANCE IS CONSIDERED TO BE
AN ESSENTIAL FUNCTION FOR ANY POSITION WITH COVENANT.
Covenant HealthCare is an equal opportunity employer.
Keywords: Covenant HealthCare, Saginaw , REGISTRATION ASSOCIATE - 48/52 WEEKENDS, Other , Saginaw, Michigan
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