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IT Support Technician

Company: KUKA
Location: Saginaw
Posted on: June 21, 2022

Job Description:

The 'Support Technician - I' is responsible for providing initial end user contact, end user IT technical support and IT system/software maintenance.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Provides initial contact and support to troubleshoot hardware and software issues pertaining to end user IT systems.
  • Technical support for Windows Operating Systems, PC hardware, PC applications, IP phones, printers, mobile devices, etc. Installs, and configures PC's, and laptops.
  • Uses expertise to determine root cause of incidents.
  • Performs a variety of tasks under immediate supervision.
  • Acts positively and possesses strong customer service skills.
  • Understands and follows safety & environmental regulations and identifies safety/environmental concerns.
  • Adhere to the Quality System and participate in continuous improvement.
  • Regular and predictable attendance is an essential function of this job.EDUCATION and/or EXPERIENCEAssociate degree (A. A.) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.HARDWARE KNOWLEDGE
    • PC Hardware, IP Phones, Printers, Mobile DevicesSOFTWARE KNOWLEDGE
      • Microsoft Windows Operating Systems, Microsoft Office Suite, AndroidQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.CERTIFICATES, LICENSES, REGISTRATIONSNo minimal requirements.

Keywords: KUKA, Saginaw , IT Support Technician, Professions , Saginaw, Michigan

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