Inbound Customer Support Agent - Work at Home

Company: VXI Global Solutions
Location: Saginaw
Posted on: January 7, 2022

Job Description:

As a Customer Service Representative at VXI Global Solutions, you are delighted to provide outstanding service to our client's customers by answering their inbound phone calls.
Your overall goal is to effectively diagnose the customers needs and to provide world class support/solutions, while ensuring high satisfaction.
You will:
Assist and educate customers with warranty information/services, answer questions and troubleshoot issues with home appliances,
Communicate and explain the value and benefits of services to customers by establishing relationships and building strong rapport.
Personalize each call with our listen, care, connect strategies
Resolve customer concerns, prevent future issues, and promote clients services in a respectful and professional manner
Accurately log customer interactions into systems; update logged information in a timely manner in order to track assessment completion, general inquiries and/or resolution
Assist and educate customers with warranty information and services, troubleshooting issues with their appliances, and answering all questions regarding their home appliances
VXI Benefits:
Full Health Insurance (Medical, Dental, & Vision)
Abundant Advancement Opportunities
Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. restriction may apply
Referral for Life Program - Referee receives a residual bonus every pay period for you and your referral.
TV programs employee discounts If applicable, employee receives TV program at an employee discounted rate.
Knowledge, Skills, and Abilities Youll Need to Succeed
Previous experience to, or a willingness to work in a customer-facing environment
Proven problem resolution skills
Prefer some sales experience as well
Outstanding verbal communication skills
Ability to build rapport utilizing effective probing questions
Ability to learn product knowledge and troubleshoot to ensure quick resolution
Ability to type 25 wpm
Ability to follow direction and accept coaching
Self-motivated and upbeat
Desire to work in a team environment achieving personal and team goals
Ability to work flexible hours, including weekends and evenings as required
Must Haves
High School Diploma/GED
Minimum of 1 year's tenure at last 3 employers
Customer solutions focused
Motivated by quality/integrity
Desire to grow and excel
1 Year of related Experience (within a call center environment preferred)
Exemplary and verifiable attendance records with previous employers
Excellent communication and articulation skills
Willingness to take receive 50+ calls per day
Eager and willing to come to work

Required qualifications: At least high school diploma or equivalent or higher
18 years or older

Keywords: VXI Global Solutions, Saginaw , Inbound Customer Support Agent - Work at Home, Sales , Saginaw, Michigan