Customer Service Representative
Company: VXI Global Solutions
Posted on: January 13, 2022
VXI Global Solutions, LLC is a leading B2B provider of business
process and information technology offering comprehensive services
to our clients who are all Fortune 500. We specialize in sales and
services, software development, quality assurance testing, and
infrastructure outsourcing. VXI employs 23,000 people world-wide.
We have dynamic customer interaction center thats looking for a
game changer like you!Job Summary:Assist with inbound calls from
customers looking to follow up with their benefits. Typical calls
include communication of account balance, date of deposit, previous
transactions, and issuing of replacement debit card.Role and
- Provides customer support by phone, consumers. Serves as
primary contact for inbound customer issues.
- Processes a high volume of consumer inquiries and services and
resolves a targeted percentage of those inquiries.
- Troubleshoots customer problems, identifies root cause of
problem and uses tool and resources appropriately to determine how
to resolve customer problems.
- When unable to resolve problems in a reasonable amount of time,
will escalate to appropriate resource.
- Tracks and documents inbound support requests and ensures
proper notation of customer problems or issues.
- Meets standards of job, such as quality standards, adherence to
schedule and average handle time.Additional Requirements:Is being a
Customer Care Representative a great fit for you? Consider the
- You must have a private workspace in your house with a door,
where ambient noise can be minimized during work hours.
- You can provide an ergonomic desk and chair. Your workspace
allows for the proper installation of your technical
- You have, or are you able to get, high-speed internet service
meeting minimum bandwidth requirements of 15 mbps downstream and 3
- You are a self-starter who is comfortable in an environment
remote from co-workers and managers
- High School Diploma/GEDRequired qualifications:
- 18 years or older
- At least high school diploma or equivalent or higher
Keywords: VXI Global Solutions, Saginaw , Customer Service Representative, Sales , Saginaw, Michigan
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