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Front Desk Agent

Company: Saginaw Residence Inn by Marriott
Location: Saginaw
Posted on: September 23, 2022

Job Description:

Who are we? This hotel is part of Superior Hospitality Management located in Allen Park, MI. We are a family-oriented management company who takes great pride in our properties. Our portfolio has grown quickly over the last 10 years due our vision to build a company that cares about its people. Are we the right place for you? If you enjoy working with a team, taking pride in your work, and having support from your team, then we are! We will train you and give you the independence to shine in your role.If you are looking to grow and develop a job into a career, we are that place. Many of our General Managers have worked their way up to that position. We will invest in you! Are you outgoing and love to talk? Are you tech savvy? This position is perfect for you! _Essential Duties & Responsibilities_ : Greet customers promptly with a friendly and sincere welcome. Use a clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as hotel amenities and local attractions. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Complete registration process by inputting and retrieving information from the computer system, confirming information including number of guests and room rate. Promote all marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and area's attractions. Promptly answer the telephone using a clear speaking voice. Answer telephone with the hotel's scripted greeting. Input messages into the computer and retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Ensure all guest correspondences are kept confidential. Close guest accounts at time of check out and inquire guest of satisfaction. In the event of dissatisfaction, contact management immediately. Resolve issues such as location changes, providing additional room amenities and credit issues. Record guest comments or complaints by listening and offering assistance to resolve any problems such as price conflicts, insufficient heating/cooling, etc. Performs miscellaneous job-related duties as assigned. PTO and Vacation time after 1 year Sign on bonus paid at 90 days Referral bonus paid when the referral hits 90 days Monthly bonus for Employee of the month and other contests to keep engagement highJob Type: Part-timePay: From $13.00 per hourBenefits: Dental insurance Employee discount Health insurance Paid time off Referral program Vision insuranceSchedule: 8 hour shift Day shift Evening shift Holidays Weekend availabilitySupplemental pay types: Signing bonusAbility to commute/relocate: Saginaw, MI 48604: Reliably commute or planning to relocate before starting work (Preferred)Experience: Customer service: 1 year (Preferred)Work Location: One location

Keywords: Saginaw Residence Inn by Marriott, Saginaw , Front Desk Agent, Sales , Saginaw, Michigan

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