Patient Service Representative - Acute Care
Company: Mary Free Bed Rehabilitation Hospital
Location: Saginaw
Posted on: May 20, 2023
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Job Description:
Patient Service Representative- Acute Care
Part-Time: Monday (8am-4:30pm), Thursday/Friday (5:30am-2pm).
What sets us apart?
Values-driven culture
Growth
Innovation
Challenge
Competitive Rewards
We have the great privilege of helping patients and families
re-build their lives. It's extraordinarily meaningful work and the
reason we greet the day with optimism and anticipation. When
patients "Ask for Mary," they experience a culture that has been
sculpted for more than a century. Our hallmark is to carefully
listen to patients and innovatively serve them. This is true of
every employee, from support staff and leadership, to clinicians
and care providers.
Mary Free Bed is a not-for-profit, nationally accredited
rehabilitation hospital serving thousands of children and adults
each year through inpatient, outpatient, sub-acute rehabilitation,
orthotics and prosthetics and home and community programs. With the
most comprehensive rehabilitation services in Michigan and an
exclusive focus on rehabilitation, Mary Free Bed physicians, nurses
and therapists help our patients achieve outstanding clinical
outcomes. The growing Mary Free Bed Network provides patients
throughout the state with access to our unique standard of
care.
Mission Statement
Mary Free Bed: Restoring hope and freedom through rehabilitation.
Covenant Healthcare: Extraordinary care for every generation.
Summary
Greet, provide information, and respond to the needs of patients,
families, staff, and other visitors at the check-in/out desk
including appointment check-in and out, registration,
authorization/verification of insurance(s), explanation of
benefits; collection of co-pays, assistance with way finding, or
other services or resources for a program specific
multidisciplinary department.
Interact in a customer focused manner during referral
processing.
Provide office support for all Scheduling and Patient Financial
Services staff.
Work cooperatively with other departments and outpatient
staff/leadership to assure financial reimbursement for outpatient
services.
Essential Job Responsibilities
Greet, provide information, and respond to the needs of patients,
families, staff, and other visitors at the check-in/out desk
Accurately collect and analyze all required demographic,
insurance/financial, and clinical data elements necessary to
pre-register and register all types of patients
Coordinate/schedule initial evaluation and subsequent patient
appointments for multi-disciplines based on patient needs
Manage calls from insurance/care managers to coordinate
multidisciplinary care for patients
Collect any expected charge for service provided and complete
timely posting of cash collections, accepting and generating
appropriate receipts for monies and credit card payments
received
Provide financial guidance to achieve a mutually acceptable
resolution of the expected self-pay balance including options of
payment and charity care
Receive and properly respond to telephone, electronic, or
face-to-face inquiries from patients or their legal
representatives
Perform all other appropriate activities as directed and as
necessary to meet the patient's needs and to achieve expected
departmental and organizational outcomes
Provide various other responsibilities and clerical/therapist
support as delegated by manager
Essential Job Qualifications
Minimum of the GED/Diploma, Associates degree preferred
Computer experience with high accuracy level of data entry.
Excellent telephone and customer service skills.
Outstanding organizational, interpersonal, communication, and
overall customer service skills.
Ability to perform in a high paced environment with a positive
attitude and interact with professional staff appropriately.
Preferred Job Qualifications
Bachelor's Degree in a health-related field
Minimum 12-18 months' work experience in healthcare with scheduling
and/or PFS related job duties.
Working knowledge of ICD-10-CM and CPT coding classification
systems.
Knowledge of medical terminology and clinical rehabilitation.
Physical Requirements:
Able to exert up to 10-20 pounds of force occasionally (up to 1/3
of the time)
Able to lift, carry, push, pull, up to 10-20 pounds
occasionally
Able to sit for the majority of the time but may involve brief
periods of time involving walking or standing.
Able to use keyboard frequently (1/3 to 2/3 of the time)
Commitment to Diversity, Equity and Inclusion
Embrace Diversity, Equity, and Inclusion, by:
Treating everyone with dignity and respect
Opening more doors to opportunities for underrepresented
cultures
Growing talent and people
Evaluating and eliminating disparities
Taking action against injustices, bias and racism
Honoring our differences and how to collaborate
Educating staff, patients, and the communities we care for
Restoring Hope and Freedom, together
Mary Free Bed is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, gender, national origin, age, genetic
information, veteran status, disability or other legally protected
characteristic.
Keywords: Mary Free Bed Rehabilitation Hospital, Saginaw , Patient Service Representative - Acute Care, Sales , Saginaw, Michigan
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