Sales and Service Specialist
Company: Bridgestone Americas
Location: Saginaw
Posted on: May 21, 2023
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Job Description:
+ **Hybrid Role**
Customer service, sales, customer issue resolution- **75%**
Basic vehicle service tasks, Oil, tires, fluids- **25%**
Store operations, opening/closing, inventory, displays- as needed
basis
+ **Growth and career development role**
May assist Manager or act as Manager-On-Duty in certain
circumstances or to support development
Will learn all aspects of store operations and flex between
front/back shop tasks
+ **Minimum requirements**
High School Diploma or equivalent
Valid automobile driver's license
Customer service and career growth mindset
Ability to complete required store education courses and modules
required for this position
Ability to learn and perform basic vehicle service tasks
Ability to learn and operate store systems
+ **Preferred**
2-year degree or non-traditional education through training program
completion, certification, or other exhibiting the growth mindset
that is needed in this candidate
Previous consumer retail sales experience
Previous automotive experience a plus
Previous management/supervisory experience a plus
The retail Sales and Service Specialist (SSS) is a unique hybrid
role for stores and is intended as a key pipeline for future
career-growth within BSRO. This role is primarily responsible for
serving the Boss (customer) through assessing the Bosses' needs,
recommending appropriate products and/or services, performing
entry-level vehicle services, and ensuring Boss satisfaction
through thorough and timely completion of services. Successful
individuals in this role will learn all aspects of store operations
and effectively flex between interacting/serving the Boss and
efficiently completing basic vehicle service tasks as required.
Bridgestone Retail Operations (BSRO) is part of Bridgestone
Americas and employs over 22,000 teammates in North America. BSRO
operates more than 2,200 company-owned stores, including Firestone
Complete Auto Care, Tires Plus and Wheel Works locations. With
locations across North America and more than $3 billion in tire and
auto service sales, Bridgestone Retail Operations is the right
place to build a career. Whatever role you fill, when you represent
the Bridgestone name, you are a valued teammate, and part of our
larger mission to Serve Society with Superior Quality. We start by
offering each teammate more than just competitive pay. We provide
formal training, performance incentives, paid vacation and
holidays, competitive healthcare packages for full-time and
part-time employees, and a 401k plan to help build towards your
future. We believe people can only provide superior service and
quality to others when they are allowed to bring their whole self
to work and know they are supported. We believe in championing all
perspectives, individuals and teams because we understand the
importance of seeing the world and our business through many
different lenses. We are building a team as diverse as the world we
serve. So, show us what you are made of. Show us the smart stuff,
the tough stuff, the bold, beautiful and brave stuff. Because who
you are is what we need.
Bridgestone is proud to be an Equal Employment Opportunity /
Affirmative Action employer. It is our policy to consider for
employment all individuals regardless of age, color, national
origin, citizenship status, physical or mental disability, race,
religion, gender, sex, sexual orientation, gender identity and/or
expression, genetic information, veteran status, or any other
characteristic protected by federal, state or local law.
Keywords: Bridgestone Americas, Saginaw , Sales and Service Specialist, Sales , Saginaw, Michigan
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